Vasanthkumar Pitchiah
Kharghar
Summary
Experienced MIS Executive with 13 years in data analysis, reporting, and process optimization. Skilled in Advanced Excel and familiar with Tableau, Python, SQL, and Power BI. Strong in handling multiple reports, meeting deadlines, and ensuring data accuracy. Seeking a challenging role to apply my analytical skills, enhance business processes, and contribute to organizational success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Process Executive
XL Dynamics Pvt. Ltd.
11.2015 - 10.2024
- Extracted and analyzed data from Sunsoft tool for reporting and task assignments
- Mapped data to ensure accuracy and assigned tasks accordingly
- Monitored and ensured adherence to Service Level Agreements (SLA)
- Maintained and updated records, ensuring data accuracy
- Created and shared daily checklists, providing ad-hoc data as required
- Enhanced report accuracy and streamlined processes with data insights
MIS Executive
Securens System Pvt. Ltd.
05.2015 - 08.2015
- Processed, cleaned, and formatted data from CAMS software for reporting
- Created Excel-based reports with formulas, pivot tables, and macros
- Monitored and analyzed CRM reports to assess agent performance and drive efficiency
- Updated data trackers on a daily and weekly basis
- Developed PowerPoint presentations for MIS and operational insights
CSR (Broadband Billing & Backoffice)
Reliance Communication Infra Ltd.
09.2011 - 04.2014
- Scrutinized cases for authenticity and resolved complaints via Clarity and ADC tools
- Conducted billing and usage analysis, ensuring data accuracy for strategic decisions
- Collaborated with field teams across India to resolve customer complaints
- Managed billing disputes, ensured waiver approvals aligned with company policy
- Monitored SLA adherence for revenue assurance activities
Administrative Assistant
Saroj Microchem Pvt. Ltd.
12.2010 - 06.2011
- Managed documentation, filing, and reporting
- Provided administrative support for operational efficiency
Education
Bachelor of Science - Computer Science
Mumbai University
01.2010
Skills
Data Analysis & Reporting – Advanced Excel (Pivot Tables, VLOOKUP, Macros), Power BI, Tableau
Programming & Databases – SQL, Python (Basic), Oracle
Business Intelligence – Dashboard creation, Data visualization, Performance tracking and data-driven decision-making
Process Optimization – Enhancing efficiency, ensuring SLA compliance, minimizing errors
Software & Systems – Sunsoft, CAMS, CRM, Clarity, ADC
Interpersonal Skills – Leadership, critical thinking, documentation, and effective communication
Certification
- Data Analytics, IIHT Kharghar, 01/01/23
- Oracle 10, NIIT, 01/01/12
- Visual Basic, CDAC-PACE, 01/01/08
- Basic & Internet Computing, CDAC-PACE, 01/01/04
References
Available upon request.
Timeline
Process Executive
XL Dynamics Pvt. Ltd.
11.2015 - 10.2024
MIS Executive
Securens System Pvt. Ltd.
05.2015 - 08.2015
CSR (Broadband Billing & Backoffice)
Reliance Communication Infra Ltd.
09.2011 - 04.2014
Administrative Assistant
Saroj Microchem Pvt. Ltd.
12.2010 - 06.2011
Bachelor of Science - Computer Science
Mumbai University
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