Vasanth kumar Singam
Sangareddy
Summary
As a receptionist at ,FAIRPRICE GROUP ,I provide excellent customer service and support to the guests and staff of the popular restaurant chain. i have a diploma in hospitality management from Stei institute, where i learned the skills and knowledge to manage various aspects of the hospitality industry, such as food and beverage, front office, housekeeping, and event planning. In addition to My current role, i also work as a manager on duty at Panacea meridian hospital, where I have been for over four years. There, i oversee the reception area, coordinate the appointments and referrals, handle the billing and insurance, and troubleshoot any issues that arise. i have a strong background in special events, troubleshooting, and activations, and i enjoy creating memorable experiences for the customers and clients. i am passionate about the hospitality and medical fields, and i strive to deliver high-quality service and care.
Overview
7
7
years of professional experience
Work History
MANAGER ON DUTY ( MOD)
PANACEA MERIDIAN HOSPITAL
02.2024 - Current
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Developed and implemented strategies to increase sales and profitability.
Customer Service Representative
NTUC fairpricegroup
07.2023 - 01.2024
- Greeting customers
- Cash handling
- Good relationship with staff
- Maintenance of computers
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
MANAGER ON DUTY ( MOD)
PANACEA MERIDIAN HOSPITAL
03.2018 - 09.2022
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Diploma - Hospitality management
Stei Institute
Singapore11.2022
Intermediate -
Sri Venkateswara Junior College
Sangareddy03.2017
Skills
- Microsoft Office package: Microsoft Word, Excel, PowerPoint, Access
- Internet marketing
- Team work
- Responsibility
- Active listening
- Positive attitude
Honoursandawards
Food and hygienic certified, Skills future Singapore agency, 03/26/23, Food and hygienic certificate - skills future Singapore agency food and hygienic safety certificate which is given by Singapore government, in Singapore. Which is valid for 5 years.
- +91, 8688520532
Personal Information
- Date of Birth: 05/22/99
- Gender: Male
- Nationality: Indian
Drivinglicence
- A1
- B
Hobbies and Interests
- Photography
- Travelling
- Driving
Languages
English
Advanced (C1)
Hindi
Intermediate (B1)
Telugu
Bilingual or Proficient (C2)
Timeline
MANAGER ON DUTY ( MOD)
PANACEA MERIDIAN HOSPITAL
02.2024 - Current
Customer Service Representative
NTUC fairpricegroup
07.2023 - 01.2024
MANAGER ON DUTY ( MOD)
PANACEA MERIDIAN HOSPITAL
03.2018 - 09.2022
Diploma - Hospitality management
Stei Institute
Intermediate -
Sri Venkateswara Junior College
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