Vasanth Mahesh

Assisted in troubleshooting and resolving issues related to Microsoft 365 applications.

• Identified issues and implemented appropriate solutions to deliver quick and effective remediation.
• Managed ticketing system, ensuring all support requests were addressed in accordance with SLAs.
• Provided technical support to customers via phone and email, troubleshooting hardware and software related issues.
• Resolved customer inquiries in a timely manner by utilizing problem-solving skills.

• Served as a valuable member of the Anheuser-Busch InBev-PWM Modernization MVP3 project, responsible for conducting manual testing.
• Worked closely with developers in troubleshooting problems discovered during testing cycles.
• Created regression tests for existing software applications to ensure changes do not introduce new bugs.
• Assisted developers in isolating and resolving defects identified during the testing process.
• Performed manual testing on web-based applications for functionality, usability, compatibility and system integration.
• Tracked the status of each defect throughout its lifecycle including open, fixed, retest.