VASANTH PRAKASH J

Laise with stakeholders to perform end-to-end analyses of the business’ processes/activities to identify risks and controls, including known gaps and weaknesses requiring remediation

Conducting key control testing to ensure business risks are identified, mitigated, documented and reported promptly.

Leading support functions/operations for multiple business groups and contribute to large scale strategic initiatives.

Regularly reviewing and assisting customer complaints and providing resolutions to ensure adherence to established quality standards and regulatory requirements.

Conducting research moderately complex business, operational and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and business execution and understanding of international business.

Working independently to make recommendations for support functions by providing support and leadership.

Assisting in planning and executing a variety of programs and initiatives that may include risk mitigation, efficiency and customer experience.

Providing leadership in management of relationships and implementation of programs, services, initiatives with cross functional business partners.

• Company Overview: Presently associated with Northern Trust Operating Services Pvt
• Ltd
• Experienced in working in a fast-paced, diverse environments requiring skills in international market understanding, team building & training, supervising & motivating staff to increase productivity adhering with company Policy & Procedures
• Responsible for setting partner objectives and conducting the performance management and career development discussions with the partners
• Identified & resolved issues in the current process to ensure development of quality and risk controls are in place and escalated issues duly to senior management
• Analyzed policies, procedures, and compliance requirements
• Collaborate and influence all levels of professionals including senior managers
• Liaised effectively with team members, internal operational groups, and client servicing groups to resolve discrepancies in a timely and efficient manner
• Built a strong relationship with the client servicing group and provided detailed solution to client inquiries
• Initiated & managed process improvements by actively pursuing or creating projects that benefit division/department initiatives
• Presently associated with Northern Trust Operating Services Pvt
• Ltd
• Experienced in working in a fast-paced, diverse environments requiring skills in international market understanding, team building & training, supervising & motivating staff to increase productivity adhering with company Policy & Procedures

• Responsible for Approving/Declining Business Loan Applications based on the strength (Creditworthiness) of the applicant
• Held $AUD 1 million CAD (Credit Approval Discretion) certificate which allows him to assess loan applications to approve or decline
• Subject Matter Expert for the team that included imparting Training to new joiners and ongoing support to the team
• Handled Engagement Survey to take specific feedbacks on the quality of Service provided, and analyzed items for any scope for improvement
• Monitored the quality of the conversations held by assessors with the frontline teams, identified the areas of improvement, and provided real-time feedback
• Ensured seamless transition of application (post approval) through the Loans documentation, Loans Setup, Drawdown, and Fulfilment processes

• Monitored calls & evaluated advisors taking calls for AT&T customers in US to determine process adherence, accuracy, and efficiency
• Trained new joiners on the process and products

• Led the process of monitoring calls & providing Feedback to the agents to evaluate & improve performance of the program
• Attended calibration sessions internally, with Operations and Client