Vasantha C
Financial Analyst
Bengaluru
Summary
Highly skilled and energetic Customer Service Representative with over 9 years of experience excelling in resolving complex customer inquiries. Proven track record of building and maintaining strong customer relationships, resulting in increased customer engagement and satisfaction. Adept at handling high-pressure situations and delivering exceptional service. Known for strong communication and problem-solving abilities, with a focus on ensuring positive customer experiences. Dedicated to driving customer loyalty and retention.
Overview
12
12
years of professional experience
4
4
Languages
Work History
Financial Analyst
First Brands Group
04.2025 - Current
- Downloading statements from the bank to check the inflow.
- Applying payments against invoices received through check, lockbox, EDI, and wire.
- Creating a debit note for unidentified invoice numbers.
- Preparing GL reconciliation on a daily basis to ensure on-time payments clearing.
- Preparing remittances across all BUs.
- Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
- Collaborated with cross-functional teams to optimize budgets, resulting in improved resource allocation.
- Assisted in preparation of presentations, data tables and other documents for investor meetings.
Analyst
HCLTech
11.2021 - Current
- Clearing customer payments in SAP received through EDI, check, wire, High Radius and ACH
- Uploading a statement in the Citibank portal.
- Clarifying customer queries through email and Zendesk.
- Reviewing the Aging summary on a weekly basis.
- Creating manual debit and credit entries in SAP.
- Monitoring the draft on a daily basis for draft customers.
- Managed multiple projects simultaneously while adhering to strict deadlines and quality standards.
- Enhanced report accuracy, conducting thorough data audits on regular basis.
- Generated reports detailing findings and recommendations.
Senior Process Associate
Tata Consultancy Services (TCS)
07.2014 - 11.2020
- Processing credit card payment received via secured link.
- Applying cash against invoices provided by the customer through RPS.
- Creating credit memos for no-remit transactions.
- Sending invoices, credit memos, and an aging summary statement to the customer.
- Resolving customer queries through Zendesk and emails,
- Met month-end reporting objectives and deadlines.
- Trained junior associates in various process-related tasks, ensuring consistent quality across the team.
- Managed critical projects, successfully meeting deadlines while maintaining high-quality outputs.
- Maintained accurate documentation of processes, facilitating easy reference for internal audits and knowledge transfer.
- Handling disputed cases for credit card payments.
- Clearing more than 300 payments on a daily basis.
- Achieved a 200 percent target to ensure on-time payments clearing.
Education
MBA - Finance
Periyar University
Hosur, India 04.2001 -
Bachelor of Arts - Commerce
Periyar University
Hosur 04.2001 -
Skills
Banking
Accomplishments
TCS
Successfully transferred the Project from Chennai to Gujarat with 90% accuracy in reducing the manual errors and cleared nearly 300 plus payments on daily basis for 2 months by achieving daily SLA without any delays.
HCL
Successfully transferred Project from Bengaluru to Srilanka by giving training to new joiners and clearing payments on daily basis by meeting SLA'
ADDITIONAL ACTIVITIES
- Preparing monthly and quarterly report to onshore team for all sub-process
- Assisting team leader with preparing customer reports and presentation for monthly review and BRP calls
- Transitioned any adhoc activities, chargeback and few sub activities in credit activities to onshore team
- Assigning the service request to the team and getting it done with the turnaround time
- Handling the SMB's mailbox and assign to the related religion.
Timeline
Financial Analyst
First Brands Group
04.2025 - Current
Analyst
HCLTech
11.2021 - Current
Senior Process Associate
Tata Consultancy Services (TCS)
07.2014 - 11.2020
MBA - Finance
Periyar University
04.2001 -
Bachelor of Arts - Commerce
Periyar University
04.2001 -