Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Personal Information
Languages
Timeline
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VASANTHAKUMAR E

Chennai

Summary

Dynamic Junior Collection Manager at Paytm with a proven track record in portfolio management and performance monitoring. Skilled in data analysis and team motivation, I consistently achieved targets while enhancing customer satisfaction. Proficient in MS Office and Google Sheets, I excel in driving productivity and compliance in high-stakes environments.

Overview

5
5
years of professional experience

Work History

JUNIOR COLELCTION MANAGER

Paytm
Chennai
06.2024 - Current
  • Directed operations for three agencies managing a portfolio between five to six crore.
  • Efficiently handled bucket 1 flow and telecasting assignments.
  • Maximized team performance by mentoring members and monitoring daily efforts.
  • Promoted productivity through effective employee motivation strategies.
  • Addressed customer disputes promptly, enhancing service delivery standards.
  • Maintained proactive communication to elevate customer satisfaction levels.
  • Completed diverse tasks within predetermined timelines, reflecting strong organizational skills.

TEAM LEADER

SHINE ASSOCIATES
Chennai
04.2022 - 03.2024
  • Oversaw RBL Credit Card Buckets 2, 3, 4, and 5, managing portfolio of eight crores with two bank managers and two agency managers.
  • Achieved targets consistently through effective supervision and optimization of team capacity.
  • Monitored vendor activities for compliance with operational standards and regulations.
  • Processed credit card transactions according to guidelines, enhancing overall efficiency.
  • Maintained satisfactory audit ratings through diligent adherence to protocols and oversight.
  • Ensured accuracy and timeliness in customer payment collections through quality control measures.
  • Supported collection team in designated area by identifying and leveraging strategic opportunities.
  • Conducted daily performance follow-ups with agencies to drive target achievement.

ASSISTANT TEAM LEADER

FORTE MANAGEMENT SERVICE
Chennai
02.2020 - 03.2022
  • Organized weekly team meetings to address project challenges and enhance collaboration.
  • Oversaw management of over 900 DPD accounts by 10 field executives and 3 tele callers.
  • Monitored daily productivity of callers, tracking calls and contacts across various platforms.
  • Evaluated field executives' daily visits, generating contact lists for effective outreach.
  • Coordinated skip tracing efforts to facilitate collections of delinquent accounts.
  • Maintained daily recovery amount MIS for executives, ensuring accurate performance tracking.
  • Achieved daily targets while identifying cross-sell opportunities to boost revenue.
  • Ensured compliance with RBI guidelines, upholding ethical standards in operations.

Education

Bachelor of Arts - Mathematics

St. Joseph's College (Arts & Science)
Chennai, India

HSC -

Sri Ahobila Math Oriental Higher Secondary School
Chennai India

SSLC -

Sri Ramakrishna Matriculation
India

Skills

  • MS Office proficiency
  • Field support expertise
  • Auditing and maintenance
  • Agency billing management
  • Google Sheets proficiency
  • Portfolio management
  • Performance monitoring
  • Data analysis
  • LibreOffice applications experience

Accomplishments

  • Won the Top performer award for the month of 08/2023.
  • Received certifications for the best performance.

Hobbies and Interests

  • creativity
  • Personal growth
  • Numismatics

Personal Information

Languages

Tamil
First Language
English
Intermediate (B1)
B1

Timeline

JUNIOR COLELCTION MANAGER

Paytm
06.2024 - Current

TEAM LEADER

SHINE ASSOCIATES
04.2022 - 03.2024

ASSISTANT TEAM LEADER

FORTE MANAGEMENT SERVICE
02.2020 - 03.2022

Bachelor of Arts - Mathematics

St. Joseph's College (Arts & Science)

HSC -

Sri Ahobila Math Oriental Higher Secondary School

SSLC -

Sri Ramakrishna Matriculation

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VASANTHAKUMAR E