Vasanthakumar L
Bangalore
Summary
12 years of techno-functional expertise in and Contract Lifecycle Management (CLM) banking and telecom domains, with extensive experience in production support, command centre operations, and critical incident management. Adept in project management, customer relationship management, and providing end-to-end enterprise support.
Overview
13
13
years of professional experience
Work History
Project Lead
Sterlite Technologies Limited
Bangalore
11.2022 - Current
- Company Overview: Icertis Contract Intelligence Project – CLM Functional Manager
- Managed project activities, including customer relationships, planning, and execution
- Provided end-to-end support for Contract Lifecycle Management (CLM) products to global enterprise customers
- Implemented contract types, agreement templates, clauses, and legacy data uploads to meet customer needs
- Used the Icertis ServiceNow portal to track and resolve instance-related technical issues
- Gathered customer feedback to improve products and collaborated with teams to enhance user experience
- Categorized and managed tickets for issues like Requests, Problems, Configurations, and Defects
- Conducted sanity testing for ICI version upgrades and maintenance releases
- Participated in TFS to Git and IDN migration projects to ensure smooth transitions
- Collaborated with Solution Engineering to resolve major incidents and implement code fixes
- Analyzed customer feedback surveys and addressed DSATs to improve satisfaction
- Held bi-weekly customer meetings to discuss ongoing issues and ensure engagement
- Delivered knowledge transfer sessions to onboard new customers to CS support
- Led weekly team meetings to provide performance feedback and discuss improvements
- Created and presented performance reports to management on a weekly, monthly, and quarterly basis
- Managed escalations to ensure timely resolution of critical issues
- Icertis Contract Intelligence Project – CLM Functional Manager
- Led the team in successfully transitioning 100 accounts from the client.
Senior Consultant
Virtusa Consulting Services
Chennai
07.2018 - 11.2022
- Company Overview: Citi Bank, Support Manager
- Led the L2 Tech Support - team for Citibank, managing a 24/7 trading environment
- Managed SLA/OLA adherence, stakeholder communications, and escalation handling
- Planned and monitored weekend/month-end activities and system checkouts
- Supervised a team of 30+ members, conducting performance reviews and planning team shifts
- Governed access management in production environments and presented monthly operational achievements
- Citi Bank, Support Manager
Senior Engineer
LycaTech Services Pvt Ltd (Plintron)
Chennai
01.2012 - 07.2018
- Company Overview: LycaMobile BSS Support – Team Lead
- Monitored production and UAT deployments, ensuring timely issue resolutions
- Provided post-implementation and maintenance support for BSS applications
- Coordinated with internal teams to maintain data quality and system performance
- LycaMobile BSS Support – Team Lead
Trainee Engineer & Consultant
LycaTech Services Pvt Ltd (Plintron)
Chennai
01.2012 - 04.2016
- Implemented web applications and debugged live SQL server issues
- Analyzed and fine-tuned applications, ensuring compliance with SLAs
- Prepared deployment documents and executed database scripts
Education
B.E. - Electronics and Communication Engineering
PSR Engineering College
01.2011
HSC -
LMHSS
Kovilpatti, Tamil Nadu01.2007
SSLC -
LMHSS
Kovilpatti, Tamil Nadu01.2005
Skills
- Customer Relationship Management
- Project Management
- Team Leadership
- Change Management
- Problem Management
- Incident Management
- SLA/OLA Management
- Presentation Deck Development
- Issue Escalation Management
Process
- Icertis CLM
- ServiceNow
- SQL Server
- Linux
- ITRS
- ICM Tools
- TFS
- GIT
- CLM Integration
Tools:
Awards
- Best Team Player Award – BSS Team, Lycatech Services
- Spotlight Awards – Virtusa (Personal Commitment, Performance Excellence)
- GEM Award – Virtusa for outstanding contributions
- SPOT award – Icertis Project – Sterlite technologies.
Passportvalidtill
01/07/34
Personal Information
- Passport Number: Z7570997
- Father's Name: Lingiah M
- Marital Status: Married
Timeline
Project Lead
Sterlite Technologies Limited
11.2022 - Current
Senior Consultant
Virtusa Consulting Services
07.2018 - 11.2022
Senior Engineer
LycaTech Services Pvt Ltd (Plintron)
01.2012 - 07.2018
Trainee Engineer & Consultant
LycaTech Services Pvt Ltd (Plintron)
01.2012 - 04.2016
B.E. - Electronics and Communication Engineering
PSR Engineering College
HSC -
LMHSS
SSLC -
LMHSS
Similar Profiles
Pushpendra SinghPushpendra Singh
Associte Manager - Quality at STERLITE TECHNOLOGIES LIMITED (STERLITE GROUP OF COMPANY)Associte Manager - Quality at STERLITE TECHNOLOGIES LIMITED (STERLITE GROUP OF COMPANY)
Vinayak Jagannath PatilVinayak Jagannath Patil
L3 Integration Engineer at Nokia Solution and Networks Pvt. Ltd. Payroll-Sterlite Technologies LimitedL3 Integration Engineer at Nokia Solution and Networks Pvt. Ltd. Payroll-Sterlite Technologies Limited
Shaily Rai SinhaShaily Rai Sinha
Manager at STL – Sterlite Technologies Limited, Corporate CommunicationsManager at STL – Sterlite Technologies Limited, Corporate Communications
Ashish ChauhanAshish Chauhan
Slicing and testing engineer at Sterlite technologies limitedSlicing and testing engineer at Sterlite technologies limited
Muskan JainMuskan Jain
Associate – Bid Management at Subex Ltd.Associate – Bid Management at Subex Ltd.