A competent professional offering over 8.9 years of experience in Resource Management including; Vendor Management, Stakeholder Management, Delivery Management and Team Management.
Multi geographical working & fulfillment experience for the customers across US, APAC
Skilled in maintaining cordial relations with customers from bottom to top-level and ensuring quality and service norms for attaining customer satisfaction & business retention
Managed Transformation projects and provided suggestions wherever required; ensured successful end-to-end delivery and management of large scale global projects
Overview
9
9
years of professional experience
1
1
Certification
Work History
Resource Management Lead - APAC
Tata Consultancy Services
09.2022 - Current
Sourcing Vendor profiles for the APAC Regions Like - Singapore, Malaysia, Hong Kong, Philippines, Indonesia and Thailand for both Offshore and Onsite requirements.
Experience in handing stakeholder call to understand the open requirement for sourcing internal and external profiles
Responsible for Unit utilization target
Mapping available associate across open requirements
Preparing Report on daily/ weekly basis on availability, demand, utilization and publish with stakeholders
Working along with other talent Acquisition to understand the status of hiring and update it to stakeholders.
Working along with business HR for any performance or any project acceptance issues from Associate end.
Monitoring and managing employee utilization and workload.
Accomplishments :
Was a part of PETRONAS Malaysia Ramp up and successfully closed the all open requirements with expat, third party vendor profiles and external hiring.
Was a part of ASTRO Malaysia 115 Critical open requirement and successfully closed all the positions.
Was a part of AXA Honk Kong, successfully closed Niche skills open requirement.
Was a part of DBS Singapore critical ramp up and successfully closed the open positions.
Resource Management Lead - North America
Tata Consultancy Services
01.2019 - 08.2022
Worked as a Resourcing Unit Lead for Travel and Transport Hospitality North Americas Unit having 1042 Employees across 4 sub Units with 30+ Projects across 7 locations
Created spreadsheets using Microsoft Excel for daily, weekly and documents
Handled Sub Unit calls to update stakeholders on Pipeline joiners and to understand the New open requirements.
Prepare and share PPT for Stakeholders call.
Created and implemented forward-thinking initiatives to improve
Planned and launched large-scale of BA Drive, and build large pipeline for the sub Unit
Worked with Stakeholders to understand the needs and provide excellent service.
Accomplishments:
Was a part of Ingram North America critical ramp up and successfully closed all the open requirements.
Was a part of CSX North America ramp up and successfully closed the open positions within Accepted TAT.
Resource Management SPOC
Tata Consultancy Services
07.2016 - 12.2018
Responsible for Sub Unit which had five Accounts with 300+ Employees Across location.
Proactively use to call the Associate who are all coming back from long leave to understand their Constraint, Aspiration and map them to critical open requirements
Sharing closure details for the day across Accounts with Regional Head and Account Stakeholders.
Track and close Allocations for the newly recruited Third part vendor Associate and for TCS New joiners
Handled Account status calls everyday to understand the Open requirements and to discuss about the shared profiles.
Handled end to end Third party vendor onboarding process from candidate selection to ID generation
Accomplishments :
was a part of Delta Airlines Critical ramp up and closed positions within actual TAT
was a part of Marriott Niche skill open requirement and closed positions by conducting external third party drives and with internal released profiles
UNDERWRITING OFFICER
Tata Consultancy Services
01.2016 - 06.2016
Worked for Al Mashreq Bank -UAE Project for 6 Months as personal Loans and Credit card Underwriter
Handled 10 members team, use to allocate the Fresh cases, and given training to the new joiners
Proved successful working within tight deadlines and fast-paced atmosphere.
UNDERWRITING OFFICER
HDFC Bank
03.2015 - 12.2015
Worked as a Underwriting officer, processed Credit cards based on the customers eligibility, CC End to End Process.
Have strong experience in CIBIL score checks Solving customer queries through Email, handled L2 Escalation cases through Email and Calls.
Based on the work performance got moved to QA Team and had a good experience in QA and giving feedback to the associates
Increased customer satisfaction by resolving issues
Education
B.Tech Information Technology - Information Technology
Kings College of Engineering
Thanjavur
04.2014
HSC - Computer Science
Uma Maheshwara Higher Secondary School
Thanjavur
03.2010
SSLC -
Uma Maheshwara Higher Secondary School
Thanjavur
03.2008
Skills
Region Management
Geographic Region Expert
Resourcing Support
Lead Sourcing
Unit Management
Unit Staffing
Certification
Ally of Business Award
9 times Start Performer Award
7 on the Spot Badge received for Critical closure
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Timeline
Resource Management Lead - APAC
Tata Consultancy Services
09.2022 - Current
Resource Management Lead - North America
Tata Consultancy Services
01.2019 - 08.2022
Resource Management SPOC
Tata Consultancy Services
07.2016 - 12.2018
UNDERWRITING OFFICER
Tata Consultancy Services
01.2016 - 06.2016
UNDERWRITING OFFICER
HDFC Bank
03.2015 - 12.2015
B.Tech Information Technology - Information Technology