Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Vasantha Kumar Natesan

Chennai

Summary

  • A competent professional offering over 8.9 years of experience in Resource Management including; Vendor Management, Stakeholder Management, Delivery Management and Team Management.
  • Multi geographical working & fulfillment experience for the customers across US, APAC
  • Skilled in maintaining cordial relations with customers from bottom to top-level and ensuring quality and service norms for attaining customer satisfaction & business retention
  • Managed Transformation projects and provided suggestions wherever required; ensured successful end-to-end delivery and management of large scale global projects

Overview

9
9
years of professional experience
1
1
Certification

Work History

Resource Management Lead - APAC

Tata Consultancy Services
09.2022 - Current
  • Sourcing Vendor profiles for the APAC Regions Like - Singapore, Malaysia, Hong Kong, Philippines, Indonesia and Thailand for both Offshore and Onsite requirements.
  • Experience in handing stakeholder call to understand the open requirement for sourcing internal and external profiles
  • Responsible for Unit utilization target
  • Mapping available associate across open requirements
  • Preparing Report on daily/ weekly basis on availability, demand, utilization and publish with stakeholders
  • Working along with other talent Acquisition to understand the status of hiring and update it to stakeholders.
  • Working along with business HR for any performance or any project acceptance issues from Associate end.
  • Monitoring and managing employee utilization and workload.


Accomplishments :


  • Was a part of PETRONAS Malaysia Ramp up and successfully closed the all open requirements with expat, third party vendor profiles and external hiring.
  • Was a part of ASTRO Malaysia 115 Critical open requirement and successfully closed all the positions.
  • Was a part of AXA Honk Kong, successfully closed Niche skills open requirement.
  • Was a part of DBS Singapore critical ramp up and successfully closed the open positions.

Resource Management Lead - North America

Tata Consultancy Services
01.2019 - 08.2022
  • Worked as a Resourcing Unit Lead for Travel and Transport Hospitality North Americas Unit having 1042 Employees across 4 sub Units with 30+ Projects across 7 locations
  • Created spreadsheets using Microsoft Excel for daily, weekly and documents
  • Handled Sub Unit calls to update stakeholders on Pipeline joiners and to understand the New open requirements.
  • Prepare and share PPT for Stakeholders call.
  • Created and implemented forward-thinking initiatives to improve
  • Planned and launched large-scale of BA Drive, and build large pipeline for the sub Unit
  • Worked with Stakeholders to understand the needs and provide excellent service.


Accomplishments:


  • Was a part of Ingram North America critical ramp up and successfully closed all the open requirements.
  • Was a part of CSX North America ramp up and successfully closed the open positions within Accepted TAT.


Resource Management SPOC

Tata Consultancy Services
07.2016 - 12.2018
  • Responsible for Sub Unit which had five Accounts with 300+ Employees Across location.
  • Proactively use to call the Associate who are all coming back from long leave to understand their Constraint, Aspiration and map them to critical open requirements
  • Sharing closure details for the day across Accounts with Regional Head and Account Stakeholders.
  • Track and close Allocations for the newly recruited Third part vendor Associate and for TCS New joiners
  • Handled Account status calls everyday to understand the Open requirements and to discuss about the shared profiles.
  • Handled end to end Third party vendor onboarding process from candidate selection to ID generation


Accomplishments :


  • was a part of Delta Airlines Critical ramp up and closed positions within actual TAT
  • was a part of Marriott Niche skill open requirement and closed positions by conducting external third party drives and with internal released profiles




UNDERWRITING OFFICER

Tata Consultancy Services
01.2016 - 06.2016
  • Worked for Al Mashreq Bank -UAE Project for 6 Months as personal Loans and Credit card Underwriter
  • Handled 10 members team, use to allocate the Fresh cases, and given training to the new joiners
  • Proved successful working within tight deadlines and fast-paced atmosphere.

UNDERWRITING OFFICER

HDFC Bank
03.2015 - 12.2015
  • Worked as a Underwriting officer, processed Credit cards based on the customers eligibility, CC End to End Process.
  • Have strong experience in CIBIL score checks Solving customer queries through Email, handled L2 Escalation cases through Email and Calls.
  • Based on the work performance got moved to QA Team and had a good experience in QA and giving feedback to the associates
  • Increased customer satisfaction by resolving issues

Education

B.Tech Information Technology - Information Technology

Kings College of Engineering
Thanjavur
04.2014

HSC - Computer Science

Uma Maheshwara Higher Secondary School
Thanjavur
03.2010

SSLC -

Uma Maheshwara Higher Secondary School
Thanjavur
03.2008

Skills

  • Region Management
  • Geographic Region Expert
  • Resourcing Support
  • Lead Sourcing
  • Unit Management
  • Unit Staffing

Certification

  • Ally of Business Award
  • 9 times Start Performer Award
  • 7 on the Spot Badge received for Critical closure

Languages

English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)

Timeline

Resource Management Lead - APAC

Tata Consultancy Services
09.2022 - Current

Resource Management Lead - North America

Tata Consultancy Services
01.2019 - 08.2022

Resource Management SPOC

Tata Consultancy Services
07.2016 - 12.2018

UNDERWRITING OFFICER

Tata Consultancy Services
01.2016 - 06.2016

UNDERWRITING OFFICER

HDFC Bank
03.2015 - 12.2015

B.Tech Information Technology - Information Technology

Kings College of Engineering

HSC - Computer Science

Uma Maheshwara Higher Secondary School

SSLC -

Uma Maheshwara Higher Secondary School
Vasantha Kumar Natesan