Dynamic software development professional with over 15 years of experience in software development, DevOps, and manual testing. Recognized for exceptional project management skills, successfully guiding projects from initiation to completion while fostering effective stakeholder communication and optimizing resource allocation. Expertise in developing efficient processes and documentation enhances project accuracy and performance, complemented by strong technical proficiency in web development tools and Adobe Experience Manager. A collaborative team player with a solid foundation in Agile methodologies, adept at building analytics reports and performing rigorous testing to ensure high-quality deliverables in the insurance and banking sectors.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Project Manager
Kaiser Permanente
08.2024 - 09.2025
For all paid media campaigns, Supplier will perform QA on campaign links and links in the destination pages to ensure that the correct parameters are passed, so we can attribute clicks, pageviews and conversions back to the originating campaign accurately.
Streamlined processes to improve operational efficiency and enhance team collaboration.
Conducted risk assessments to identify potential issues and implement mitigation strategies.
When campaign properties that are migrated to a new platform, will verify that tracking of campaigns are being maintained.
Provide Project Management to ensure successful delivery.
Successful management of work, emails to NMR KP Project Manager of clear communications and timelines.
Module Lead
Commonwealth Bank of Australia, CBA
10.2021 - 07.2024
Worked in entire life cycle of CommBank project with successful delivery of the project on-time and within allocated budget.
Developed a detailed project plan for CommBank project, clearly defining objectives, timelines, resource allocations, and key milestones.
Leading the team of 5 with overlooking their deliverables, allocations based on business priorities and funds availability.
Implemented various best practices during execution of the project with regard to budget tracking.
Maintained comprehensive documentation and reporting, accurately tracking time and progress for effective internal reporting.
Worked collaboratively with various stakeholders including outside vendors to develop effective solutions, ensuring project continuity.
Developed and maintained automated CI/CD pipelines for deployment using TEAMCITY.
Co-ordination between development team and adobe team for production release.
Strong knowledge on Version control tool - GITHUB.
Develop reports that track the effectiveness of customer journeys and campaigns.
Create custom dashboards and reports focused on webpage visits and visitor behavior.
Cultivated strong relationships with stakeholders throughout the project, providing regular updates and proactively addressing concerns to maintain transparency.
Recommend improvements to enhance customer experience based on analysis.
Identifying technology limitations and deficiencies in existing systems and associated processes, procedures and methods.
Production support by addressing priority client issues. Performing resolution activities in a manner that minimizes the adverse impact of the Incident on business operations.
Providing notification of each Incident, including Incident details and impact analysis, to appropriate personnel for resolution.
Providing Corrective, Adaptive and Perfective Maintenance for the supporting applications.
For recurrence of Incidents, create Problem Records to identify root cause and implement PCA to avoid the reoccurrence.
Creating Change requests to provide solutions for incidents and Problem tickets.
Working on Service requests and JIRA tickets to provide service/data to customers.
Creates and executes software test strategies and plans, tracks results, logs issues and process deviations, and ensures proper disposition and resolution of open issues.
Assisted in the creation of project plans and timelines, contributing to the successful delivery of the project.
Ensure seamless data flow between SiteSpect and other analytics platforms.
Analyze test results to determine effectiveness and make data-driven decisions.
Manage QA processes for campaign tracking, landing pages, and videos to ensure accurate parameter passing.
Documented processes and procedures, leading to increased accuracy and efficiency in project execution.
Identify key touchpoints and interactions across various channels in customer Journey Analytics.
Collect and enter all issues/defects reported by subject matter expert testing team in a timely manner with accurate and detailed reproducibility steps along with frequency of problem and all supporting comments and documentation.
Engaged with stakeholders, providing regular updates and addressing questions to maintain transparency throughout projects.
Document issues encountered during testing by taking print-screens, documenting steps to recreate issue, and working with subject matter experts to identify criticality and severity of the issue.
Validated using Browser Stack applications & good exposure in Smartling Concepts.
Supported resource allocation and budget tracking to deliver on-time within allocated budget.
Analysing System Requirements and Creation of Design Specification documents.
Attend meetings with business to understand the requirements.
Analyse the tasks and assign to team members based on their workload.
Development of templates/Forms by means of Content Management tools like DocSci, Elixir, Adobe tools and SENDS.
Building of Test Conditions and Test Cases.
Test case Execution and test results validation using database validation.
Conducting walkthroughs.
Peer review on the forms/tasks from the team members.
Give training to team on the design and assign the work.
Have regular meetings with team members and peers on good practices/Lesson learnt and project related clarifications.
Ensure that the assigned tasks are completed on time and reported to customer without any defects.
Analysing and identifying the Root Cause for failures and proposed service improvements.
Involved in Category creation and schema generation process in XAdmin.
Code letters in xDesign and associate variables, sections, channels in xAdmin.
Create Go Gets for to retrieve the information's from the external database.
Create User Exits for to handle logical, formatting operations in the template.
Education
B.Tech - Information Technology
JJ college of Engineering & Technology
Skills
Java
SQL
PL/SQL
XML
HTML
Adobe Experience Manager 65 skills
Proficient in Adobe Analytics
OpenText Xpression xAdmin
XDesign
Customer Journey Analytics
Oracle 10g
MS Access
SQL Server
Windows
UNIX
Linux
MacOS
WinSCP
PUTTY
JIRA issue tracking
ServiceNow support expertise
Excel
PowerPoint
Outlook
Word
Collaborative project management using GitHub
TeamCity management
Certification
Linux Red Hat Certified Engineer, 7
Projects Executed
Kaiser Permanent, 2024-08-01, 2025-09-30, For all paid media campaigns, Supplier will perform QA on campaign links and links in the destination pages to ensure that the correct parameters are passed, so we can attribute clicks, pageviews and conversions back to the originating campaign accurately. When campaign properties that are migrated to a new platform, will verify that tracking of campaigns are being maintained. Provide Project Management to ensure successful delivery. Successful management of work, emails to NMR KP Project Manager of clear communications and timelines.
Commonwealth Bank of Australia, CBA, 2021-10-01, 2024-07-31, Project Manager, Worked in entire life cycle of CommBank project with successful delivery of the project on-time and within allocated budget., Developed a detailed project plan for CommBank project, clearly defining objectives, timelines, resource allocations, and key milestones., Leading the team of 5 with overlooking their deliverables, allocations based on business priorities and funds availability., Implemented various best practices during execution of the project with regard to budget tracking., Maintained comprehensive documentation and reporting, accurately tracking time and progress for effective internal reporting., Worked collaboratively with various stakeholders including outside vendors to develop effective solutions, ensuring project continuity., Developed and maintained automated CI/CD pipelines for deployment using TEAMCITY., Co-ordination between development team and adobe team for production release., Strong knowledge on Version control tool - GITHUB., Develop reports that track the effectiveness of customer journeys and campaigns., Create custom dashboards and reports focused on webpage visits and visitor behaviour., Cultivated strong relationships with stakeholders throughout the project, providing regular updates and proactively addressing concerns to maintain transparency., Recommend improvements to enhance customer experience based on analysis., Identifying technology limitations and deficiencies in existing systems and associated processes, procedures and methods., Production support by addressing priority client issues. Performing resolution activities in a manner that minimizes the adverse impact of the Incident on business operations., Providing notification of each Incident, including Incident details and impact analysis, to appropriate personnel for resolution., Providing Corrective, Adaptive and Perfective Maintenance for the supporting applications., For recurrence of Incidents, create Problem Records to identify root cause and implement PCA to avoid the reoccurrence., Creating Change requests to provide solutions for incidents and Problem tickets., Working on Service requests and JIRA tickets to provide service/data to customers., Adobe Experience manager 6.5, Customer Journey Analytics (CJA), JIRA, ServiceNow, Akamai, Tumbleweed, Windows, UNIX, WinSCP, PUTTY, MS-Office Tools
DropBox -WCM Tool Adobe AEM 6.5, 2018-10-01, 2021-10-31, Team Lead, Creates and executes software test strategies and plans, tracks results, logs issues and process deviations, and ensures proper disposition and resolution of open issues., Assisted in the creation of project plans and timelines, contributing to the successful delivery of the project., Ensure seamless data flow between SiteSpect and other analytics platforms., Analyze test results to determine effectiveness and make data-driven decisions., Manage QA processes for campaign tracking, landing pages, and videos to ensure accurate parameter passing., Documented processes and procedures, leading to increased accuracy and efficiency in project execution., Identify key touchpoints and interactions across various channels in customer Journey Analytics., Collect and enter all issues/defects reported by subject matter expert testing team in a timely manner with accurate and detailed reproducibility steps along with frequency of problem and all supporting comments and documentation., Engaged with stakeholders, providing regular updates and addressing questions to maintain transparency throughout projects., Document issues encountered during testing by taking print-screens, documenting steps to recreate issue, and working with subject matter experts to identify criticality and severity of the issue., Validated using Browser Stack applications & good exposure in Smartling Concepts., Supported resource allocation and budget tracking to deliver on-time within allocated budget., Worked in Adobe Target Applications., Adobe Experience manager 6.5, Adobe analytics, SiteSpect, Putty, Windows, UNIX, HTML, Browserstack
USAA Template Migration, 2012-01-01, 2018-09-30, Developer, Analysing System Requirements and Creation of Design Specification documents., Attend meetings with business to understand the requirements., Analyse the tasks and assign to team members based on their workload., Development of templates/Forms by means of Content Management tools like DocSci, Elixir, Adobe tools and SENDS., Building of Test Conditions and Test Cases., Test case Execution and test results validation using database validation., Conducting walkthroughs., Peer review on the forms/tasks from the team members., Give training to team on the design and assign the work., Have regular meetings with team members and peers on good practices/Lesson learnt and project related clarifications., Ensure that the assigned tasks are completed on time and reported to customer without any defects., Analysing and identifying the Root Cause for failures and proposed service improvements., Involved in Category creation and schema generation process in XAdmin., Code letters in xDesign and associate variables, sections, channels in xAdmin., Create Go Gets for to retrieve the information's from the external database., Create User Exits for to handle logical, formatting operations in the template.
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