Vasanth Kumar Pitchaimani
Chennai
Summary
Versatile Senior Manager specializing in Facilities Operations Management/ Administration and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
Overview
20
20
years of professional experience
4
4
Certifications
5
5
Languages
Work History
Senior Manager - Operations
Greendazzle Corporate Services Private Limited
Chennai, India
09.2024 - Current
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Provided strong leadership to enhance team productivity and morale.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
Head - Operations
YWE Auto Assist India Private Limited
Chennai, Tamil Nadu
09.2022 - 04.2024
- Designed innovative approaches to optimize workflow, streamline procedures, and enhance customer service satisfaction levels.
- Performed financial analysis to assess cost benefits of potential investments in new vehicles or technology solutions.
- Maintained accurate records of all transactions associated with operations activities.
- Managed operations teams in multiple locations, ensuring compliance with company policies and procedures.
- Developed training programs for staff members on best practices in operations management.
- Established and monitored KPIs to optimize company performance.
- Coordinated activities related to mergers and acquisitions including due diligence reviews and post-acquisition integration efforts.
- Built a high performing corporate culture focused on accountability, transparency, innovation, creativity, customer service excellence, continuous learning and development.
- Evaluated current business practices and identified ways to optimize performance and reduce costs.
- Established key metrics to measure progress towards strategic objectives while driving process improvement initiatives.
- Provided leadership and direction to the sales team while setting clear objectives for each individual.
- Designed marketing plans that included pricing strategies, promotions and discounts to maximize profits.
- Led negotiations with clients through complex deals involving multiple stakeholders and high value contracts.
- Cultivated relationships with key customers, partners, industry leaders and vendors to drive business growth.
Senior Manager Operations
Greendazzle Corporate Services Pvt Ltd
Chennai, Tamil Nadu
12.2021 - 09.2022
- Spearheaded nationwide service delivery across all company functions, focusing on optimizing customer satisfaction and driving service enhancement initiatives.
- Provided strategic oversight to operational teams to ensure alignment with organizational goals.
- Directed the development, review, and implementation of workplace Environment, Health, and Safety (EHS) programs, ensuring adherence to regulations and industry standards.
- Proactively recommended EHS system improvements in line with legal requirements, industry best practices, and inspection findings.
- Led risk assessments of operational processes, equipment, and capital investments to mitigate hazards.
- Successfully integrated ISO 9001:2015 standards across departments, ensuring sustained effectiveness.
- Prioritized initiatives, leveraging metrics to drive continuous improvement and optimize resource allocation.
- Oversaw Facilities Management Services to ensure contractual compliance and achievement of regional performance indicators.
- Managed financial and physical resources for facility operations, forecasting and allocating resources effectively.
- Cultivated enduring relationships with stakeholders to sustain current business and uncover new opportunities through operational excellence.
- Organized and guided activities such as sales promotions requiring coordination with other department managers.
- Reviewed financial statements, sales reports, and other performance data to measure productivity.
- Collaborated with stakeholders to develop long-term strategic plans for growth.
- Designed innovative approaches to optimize workflow, streamline procedures, and enhance customer service satisfaction levels.
- Set and implemented strategic goals and initiatives to align company with mission, values, and vision.
- Provided leadership in the development of short-term and long-term plans for daily operations management.
Facilities Manager
Bharathi Meraki
Chennai, Tamil Nadu
09.2020 - 12.2021
- Managed and maintained the physical condition of facilities, including inspections and repairs, to ensure safety and efficiency.
- Scheduled regular inspections of buildings to identify potential problems before they become serious issues.
- Planned, coordinated, directed, monitored, evaluated and reported on facility projects from inception through completion.
- Coordinated with vendors to obtain competitive pricing on materials and services required for facility operations.
- Negotiated contracts with contractors and vendors to provide services such as janitorial or security services.
- Developed preventive maintenance plans for all equipment, systems, and facilities to minimize operational disruptions.
- Analyzed usage patterns of space within assigned buildings to maximize utilization rates while minimizing expenses.
- Established procedures for efficient operation of buildings in order to maintain a safe environment for staff and visitors.
- Identified areas where cost savings could be achieved without sacrificing quality service.
- Arranged training sessions for staff members on proper use of tools and equipment used in facilities management.
- Assisted in budgeting process by reviewing costs associated with labor, materials and supplies needed for facility operations.
- Maintained accurate records pertaining to facility management activities such as inventory levels and repair logs.
- Investigated customer complaints concerning facility conditions or services provided.
- Communicated effectively with building occupants, addressing concerns and responding to maintenance requests promptly.
- Oversaw construction and renovation projects to improve efficiency, checking that facilities met environmental, health and security standards and complied with government regulations.
Analyst – Administration & Procurement
Burndy Technology and Global Business Services
Chennai, Tamil Nadu
08.2014 - 01.2019
- Proficient in overseeing strategic planning and day-to-day operations, with a focus on office premises management. Areas of expertise include office expansion, environmental stewardship, health and safety, vendor evaluation, and audit coordination.
- Skilled in collecting, monitoring, and analyzing data to generate tailored reports, facilitating cost control, identifying process bottlenecks, and ensuring adherence to industry regulations.
- Dedicated to upholding corporate standards for health, safety, and environmental compliance.
- Conducted annual safety drills and supervised daily site safety protocols, providing comprehensive reports to senior leadership.
- Orchestrated the establishment of two new office locations.
- Pioneered transportation and catering management initiatives within the facility.
- Spearheaded the implementation of a service ticketing system.
- Contributed to the successful adoption of ISO 9001:2015 and ISO/IEC 27001:2013 standards.
- Coordinated CEIG electrical inspections, securing safety certifications.
- Executed the relocation of the Cochin office, resulting in a savings of $5.5K USD.
- Completed comprehensive training on risk assessment methodologies aligned with ISO standards and business requirements of Hubbell/Burndy Technology India.
Assistant Facility Manager
ISS Facility Services India Pvt Ltd
Chennai, Tamil Nadu
04.2013 - 07.2014
- Provided technical guidance and support to staff in resolving complex operational issues.
- Maintained records of all building service requests, preventive maintenance schedules, work orders, inventory levels and other related documents.
- Monitored contractor performance throughout project duration; ensured adherence to safety guidelines and industry best practices.
- Managed budgeting processes for facility operations, including tracking expenditures, preparing reports, and monitoring cost savings initiatives.
- Developed a maintenance program to ensure the upkeep of facility grounds and buildings.
- Participated in conducting audits for various standards including ISO, ISMS, and OSHAS.
- Ensured timely training and subsequent reporting for personnel in Housekeeping, Dispatch, Pantry services, Cafeteria staff, and similar areas.
- Managed capital improvement projects, delivering on time and within budget constraints.
- Managed annual facility budgets, prioritizing resources and optimizing operating costs.
- Ensured adherence to the vendor escalation process.
- Collaborated with the management team to establish Environmental Health and Safety (EHS) goals and objectives.
- Produced assessment records, incident and accident reports, and health and safety manuals.
- Developed plans for emergency preparedness training sessions for staff members regarding fire safety protocols in accordance with OSHA guidelines.
Facility Operations Manager
Promag Progressers Facility Services Pvt Ltd
Chennai, Tamil Nadu
05.2007 - 04.2013
- Ensured timely delivery of services according to our maintenance strategy, both through in-house teams and contracted services, while maintaining high standards.
- Developed a service charter and service level agreement to effectively monitor and improve FM services.
- Monitored and reported on service level agreements and performance indicators, both internally and externally, while also managing risk and reward systems.
- Oversaw the day-to-day delivery of services by supply partners and contractors, ensuring smooth customer interactions.
- Managed finances to ensure services remained within budget while meeting performance expectations.
- Conducted quality audits regularly and to a high standard, as per our agreed schedule.
- Managed the repair, maintenance, and replacement of various office assets, from equipment to furniture.
- Led vendor management efforts, overseeing the acquisition and installation of necessary equipment for our facilities.
- Managed the assets related to site operations effectively.
- Orchestrated events, including meetings, conferences, and travel arrangements for guests and delegates.
- Coordinated seamlessly with various departments across corporate and branch offices.
- Actively contributed to strategic business planning and client interactions within the Leadership Team.
- Introduced new management templates to better track performance across job functions.
Site Manager
Ravindra Services Pvt Ltd
Chennai, Tamil Nadu
07.2005 - 04.2007
- Successfully managed a team of 25 housekeeping staff, demonstrating strong leadership and organizational skills.
- Developed strategies to improve efficiency within the department while maintaining high standards of cleanliness.
- Updated job descriptions for all positions within the Housekeeping Department based on changing needs.
- Provided feedback and performance reviews for direct reports, encouraging professional development opportunities.
- Developed an efficient cleaning system to ensure all areas were cleaned thoroughly in a timely manner.
- Assisted with special projects such as deep cleaning initiatives or special events requiring additional staffing resources.
- Implemented safety protocols for staff to follow while on the job, ensuring proper use of supplies and equipment.
- Monitored inventory levels of cleaning supplies and linens, placing orders as needed in order to maintain optimal stock levels.
- Examined building to determine need for repairs and cleaning issues.
Education
Bachelor of Science - Tourism And Hotel Management
Jenneys Academny of Tourism And Hotel Management
Tiruchi, India 04.2001 -
Skills
Safety Management
Business Analysis
Process Improvement
Business administration
Business development
Budget management
Negotiation and conflict resolution
Project Management
Strategic planning
Operations management
Certification
NEBOSH IGC
Timeline
Senior Manager - Operations
Greendazzle Corporate Services Private Limited
09.2024 - Current
Head - Operations
YWE Auto Assist India Private Limited
09.2022 - 04.2024
NEBOSH IGC
04-2022
Senior Manager Operations
Greendazzle Corporate Services Pvt Ltd
12.2021 - 09.2022
Facilities Manager
Bharathi Meraki
09.2020 - 12.2021
Analyst – Administration & Procurement
Burndy Technology and Global Business Services
08.2014 - 01.2019
Assistant Facility Manager
ISS Facility Services India Pvt Ltd
04.2013 - 07.2014
Facility Operations Manager
Promag Progressers Facility Services Pvt Ltd
05.2007 - 04.2013
Site Manager
Ravindra Services Pvt Ltd
07.2005 - 04.2007
Bachelor of Science - Tourism And Hotel Management
Jenneys Academny of Tourism And Hotel Management
04.2001 -