VasanthRayudu A
Bangalore
Summary
Operations & finance professional with 5+ years of experience in customer onboarding, loan documentation, verification, KYC compliance, backend operations, and query resolution. Skilled in handling high-volume customer cases, coordinating with cross-functional teams, and ensuring accuracy in application processing. Strong ability to communicate clearly with customers, maintain process quality, reduce turnaround time, and prepare MIS reports.
Seeking roles in Finance Operations, Credit/Loan Processing, Customer Success, Risk & Compliance, or Back-Office Operations in leading MNCs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Deputy Credit Manager (DCM)
Nivara Home Finance
05.2022 - 11.2025
- Handled customer onboarding, loan documentation, income verification, and field checks.
- Managed documentation for 100+ customers per month and ensured accuracy before approval.
- Coordinated with underwriting, operations, and legal teams for faster loan processing.
- Reduced loan processing time by improving communication between departments.
- Prepared daily, weekly, and monthly MIS reports and updated CRM systems regularly.
- Conducted credit checks and identified potential risks to maintain portfolio quality.
- Supported customers by explaining documents, loan eligibility, and approval stages.
- Managed a small team of credit analysts to ensure timely file completion.
- Participated in management meetings on market conditions and loan performance.
Sales Executive - Consumer Durables Loan
HDFC Bank
06.2018 - 04.2022
- Generated ₹2 Cr+ monthly loan sales through relationship building.
- Verified customer documents and coordinated with the credit team for approvals.
- Increased conversion rates by 15% through better product communication.
- Built long-term relationships with retailers for consistent lead flow.
- Mentored junior team members in customer handling and sales techniques.
TVP Process Executive
Reliance Communications
03.2016 - 02.2017
- Collected feedback from 300+ customers to improve onboarding.
- Coordinated with field teams to boost customer engagement and activate services.
- Assisted with documentation and compliance checks for new customer setups.
Education
Bachelor of Commerce -
Bangalore University
Bangalore, India05-2017
Skills
- Customer Handling & Communication
- Documentation & Verification
- Loan Processing / Application Review
- KYC, Compliance & Risk Checks
- Process Coordination
- Escalation Handling & Query Resolution
- Data Accuracy & Validation
- CRM Tools (Salesforce, internal tools)
- MS Excel & Google Sheets
- MIS Reporting & Data Tracking
- Cross-Functional Team Collaboration
- Basic Credit Analysis
Certification
Handled 100+ customer cases per month with 95%+ accuracy.
Improved loan processing turnaround by 20% through better coordination.
Reduced document discrepancies by 12% using improved validation checks.
Identified early-stage risks in applications, preventing potential losses.
Generated ₹2 Cr+ in monthly loan sales during HDFC tenure.
Improved customer conversion rate by 15% through better explanation of products.
Improved loan processing turnaround by 20% through better coordination.
Reduced document discrepancies by 12% using improved validation checks.
Identified early-stage risks in applications, preventing potential losses.
Generated ₹2 Cr+ in monthly loan sales during HDFC tenure.
Improved customer conversion rate by 15% through better explanation of products.
Languages
- English
- Kannada
- Telugu
- Hindi
Timeline
Deputy Credit Manager (DCM)
Nivara Home Finance
05.2022 - 11.2025
Sales Executive - Consumer Durables Loan
HDFC Bank
06.2018 - 04.2022
TVP Process Executive
Reliance Communications
03.2016 - 02.2017
Bachelor of Commerce -
Bangalore University