Vasantkumar Aacharya
Branch Operations Manager
Vadodara
Summary
Experienced Branch Operations Manager with over 8 years of experience in Banking. Excellent reputation for resolving problems and improving customer satisfaction.
Branch Operations Manager dedicated to increasing efficiency, streamlining procedures and improving employee morale with hands-on leadership style.
Overview
8
8
years of professional experience
Work History
Branch Operations Manager
Kotak Mahindra Bank
Kalol
05.2022 - Current
- Performed monthly compliance checks.
- Engaged employees in business processes with positive motivational techniques.
- Examined customer loan applications for loan approvals and denials.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Consulted customers to boost product sales and services.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Resolved various issues impacting sales management and business operations.
- Assessed employee performance and developed improvement plans.
- Implemented service improvements to enhance sales cycle.
- Maintained friendly and professional customer interactions.
- Gathered and reviewed customer feedback to improve operations.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Trained employees on proper procedures and strategies to improve productivity.
- Maintained branch files for major accounts, investments and employees.
- Set up and supervised cash shipments.
- Boosted sales and customer loyalty through incentive programs.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Branch Operations Manager
Fincare Small Finance Bank
Vadodara
11.2017 - 05.2022
- Engaged employees in business processes with positive motivational techniques.
- Consulted customers to boost product sales and services.
- Gathered and reviewed customer feedback to improve operations.
- Developed and delivered polished sales presentations in order to highlight product and service quality.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Resolved various issues impacting sales management and business operations.
- Maintained friendly and professional customer interactions.
- Implemented service improvements to enhance sales cycle.
- Assessed employee performance and developed improvement plans.
- Generated financial and operational reports to assist management with business strategy.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Boosted sales and customer loyalty through incentive programs.
- Performed monthly compliance checks.
- Trained employees on proper procedures and strategies to improve productivity.
- Maintained branch files for major accounts, investments and employees.
- Cooperated with Type teams to devise efficient marketing strategies and meet company objectives.
Branch Operations Manager
Lok Management ( Disha Microfin)
Vadodara
04.2015 - 10.2017
- Gathered and reviewed customer feedback to improve operations.
- Consulted customers to boost product sales and services.
- Engaged employees in business processes with positive motivational techniques.
- Developed and delivered polished sales presentations in order to highlight product and service quality.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Resolved various issues impacting sales management and business operations.
- Submitted loan applications to underwriter for verification and recommendation.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Examined customer loan applications for loan approvals and denials.
- Maintained friendly and professional customer interactions.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Complied with regulatory guidelines and requirements.
- Implemented service improvements to enhance sales cycle.
- Launched new training program to boost employee skills and staff retention rate.
- Assessed employee performance and developed improvement plans.
- Generated financial and operational reports to assist management with business strategy.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Boosted sales and customer loyalty through incentive programs.
- Performed monthly compliance checks.
- Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
- Trained employees on proper procedures and strategies to improve productivity.
- Maintained branch files for major accounts, investments and employees.
Transaction Officer
Lok Management (Disha Microfin)
Vadodara
06.2014 - 03.2015
Education
Bachelor Of Arts -
Himalaya University
Skills
Employee training
Additional Information
7+ Team Handling with 2 different locations
Timeline
Branch Operations Manager
Kotak Mahindra Bank
05.2022 - Current
Branch Operations Manager
Fincare Small Finance Bank
11.2017 - 05.2022
Branch Operations Manager
Lok Management ( Disha Microfin)
04.2015 - 10.2017
Transaction Officer
Lok Management (Disha Microfin)
06.2014 - 03.2015
Bachelor Of Arts -
Himalaya University
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