Vasantkumar Aacharya
Branch Operations Manager
Vadodara
Summary
Experienced Branch Operations Manager with over 8 years of experience in Banking. Excellent reputation for resolving problems and improving customer satisfaction.
Branch Operations Manager dedicated to increasing efficiency, streamlining procedures and improving employee morale with hands-on leadership style.
Overview
8
8
years of professional experience
Work History
Branch Operations Manager
Kotak Mahindra Bank
Kalol
05.2022 - Current
- Performed monthly compliance checks.
- Engaged employees in business processes with positive motivational techniques.
- Examined customer loan applications for loan approvals and denials.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Consulted customers to boost product sales and services.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Resolved various issues impacting sales management and business operations.
- Assessed employee performance and developed improvement plans.
- Implemented service improvements to enhance sales cycle.
- Maintained friendly and professional customer interactions.
- Gathered and reviewed customer feedback to improve operations.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Trained employees on proper procedures and strategies to improve productivity.
- Maintained branch files for major accounts, investments and employees.
- Set up and supervised cash shipments.
- Boosted sales and customer loyalty through incentive programs.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Branch Operations Manager
Fincare Small Finance Bank
Vadodara
11.2017 - 05.2022
- Engaged employees in business processes with positive motivational techniques.
- Consulted customers to boost product sales and services.
- Gathered and reviewed customer feedback to improve operations.
- Developed and delivered polished sales presentations in order to highlight product and service quality.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Resolved various issues impacting sales management and business operations.
- Maintained friendly and professional customer interactions.
- Implemented service improvements to enhance sales cycle.
- Assessed employee performance and developed improvement plans.
- Generated financial and operational reports to assist management with business strategy.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Boosted sales and customer loyalty through incentive programs.
- Performed monthly compliance checks.
- Trained employees on proper procedures and strategies to improve productivity.
- Maintained branch files for major accounts, investments and employees.
- Cooperated with Type teams to devise efficient marketing strategies and meet company objectives.
Branch Operations Manager
Lok Management ( Disha Microfin)
Vadodara
04.2015 - 10.2017
- Gathered and reviewed customer feedback to improve operations.
- Consulted customers to boost product sales and services.
- Engaged employees in business processes with positive motivational techniques.
- Developed and delivered polished sales presentations in order to highlight product and service quality.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Resolved various issues impacting sales management and business operations.
- Submitted loan applications to underwriter for verification and recommendation.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Examined customer loan applications for loan approvals and denials.
- Maintained friendly and professional customer interactions.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Complied with regulatory guidelines and requirements.
- Implemented service improvements to enhance sales cycle.
- Launched new training program to boost employee skills and staff retention rate.
- Assessed employee performance and developed improvement plans.
- Generated financial and operational reports to assist management with business strategy.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Boosted sales and customer loyalty through incentive programs.
- Performed monthly compliance checks.
- Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
- Trained employees on proper procedures and strategies to improve productivity.
- Maintained branch files for major accounts, investments and employees.
Transaction Officer
Lok Management (Disha Microfin)
Vadodara
06.2014 - 03.2015
Education
Bachelor Of Arts -
Himalaya University
Skills
Employee training
Opening and closing procedures
Compliance reviews
Cash handling expertise
Human resources knowledge
Sales professional
Relationship building and management
Reporting familiarity
Business development expertise
Familiar with account coding
Banking
Friendly
Goals and performance
Key performance indicators
Marketing
Staff Management
Proficient in MS Office
Sales expertise
Strong team-builder
Financial services
Background in mutual funds, stocks, bonds and investments
Documentation
Revenue Generation
Cash Handling
Financial Advising
Relationship Management
Business Development
Collections
Employee Development
Verbal/written communication
Customer service awareness
Product training
Loans
GST, Income Tax, Forex, Travel Card
NHAI Transaction
ATM Cash Replenish
Admin, Infra, IT, Networking
Legal Notice
Additional Information
7+ Team Handling with 2 different locations
Timeline
Branch Operations Manager
Kotak Mahindra Bank
05.2022 - Current
Branch Operations Manager
Fincare Small Finance Bank
11.2017 - 05.2022
Branch Operations Manager
Lok Management ( Disha Microfin)
04.2015 - 10.2017
Transaction Officer
Lok Management (Disha Microfin)
06.2014 - 03.2015
Bachelor Of Arts -
Himalaya University