Vasavi Murali
Team Leader
Bangalore,KA
Summary
Dynamic team leader with a proven track record at Fidelity, excelling in problem-solving and attention to detail. Enhanced service quality by training team members and implementing corrective actions, achieving a significant reduction in errors. Adept at fostering collaboration and motivating teams to exceed operational goals while ensuring compliance and efficiency.
Overview
1
1
Language
15
15
years of professional experience
Work History
Team Leader
Fidelity
06.2017 - Current
- Led daily team workflows, ensuring accurate completion of client service requests and operational tasks.
- Monitored queue activity, prioritized assignments, and redirected resources to meet service expectations.
- Trained team members on procedures, systems, and service standards to improve consistency.
- Reviewed work quality, identified errors, and implemented corrective actions to maintain accuracy.
- Coordinated issue resolution with cross-functional partners to support timely client responses.
- Reinforced compliance requirements, policies, and controls during routine team operations.
Subject Matter Expert
SLK
12.2011 - 05.2017
- led complex issue resolution, utilizing subject matter expertise to restore service continuity and minimize escalations.
- Collaborated with cross-functional teams to resolve process gaps and improve operational efficiency.
- reviewed case details for accuracy, ensuring compliance with process requirements and alignment with client expectations.
- trained new team members on workflows, tools, and quality standards, enhancing readiness and consistency across the team.
Education
High School Diploma -
Nadgir Polytechnic
Bangalore03-2008
Skills
Cross-functional collaboration
Attention to detail
Problem-solving
Team motivation
Timeline
Team Leader
Fidelity
06.2017 - Current
Subject Matter Expert
SLK
12.2011 - 05.2017
High School Diploma -
Nadgir Polytechnic