Vaschalya Bandari
Hyderabad,India
Summary
Results-driven and detail-oriented professional with a passion for technology and exceptional customer service seeking a Technical Customer Service Associate position. Adept at troubleshooting technical issues, providing solutions, and delivering a seamless customer experience.
Overview
1
1
year of professional experience
2023
2023
years of post-secondary education
1
1
Certification
Work History
Technical support specialist
Accenture Private Limited
Hyderabad, Telangana
04.2024 - Current
- Provided technical support to customers via email and chat, diagnosing and resolving hardware and software issues.
- Collaborated with the development team to escalate and resolve complex technical issues promptly
- Maintained up-to-date knowledge of products and services to provide accurate and timely assistance
- Documented customer interactions and resolutions in a detailed and organized manner using CRM tools
- Addressed customer inquiries, resolved issues, and ensured customer satisfaction
- Maintained in-depth product knowledge to assist customers with product-related questions and concerns.
Education
Diploma - undefined
Quli Qutub Shah Government Polytechnic
SSC - undefined
Ravindra Bharathi School
BTECH -
CMR Institute of Technology
Skills
- C/C
- Java
- Data Analytics
- Expertise in MS Office
- Troubleshooting hardware and software issues
- Operating systems (Windows, macOS, Linux)
Common software applications - Internet technologies and protocols
- Communication skills
- Customer-focused
- CRM software
- Time management skills
- Ability to work under pressure
- Fast paced environment
Certification
- Certified in Industrial Training on ECIT Electronics Corporation Of India Limited in VLSI Technology and Embedded system
- Certified in Coursera on Google Data Analytics
- Certified in Great Learning on Java programming
Languages
English, Telugu and Hindi
Personal Information
- Father's Name: B.Shiva Kumar Yadav
- Date of birth: 04/26/01
- Gender: Female
- Marital status: Single
Disclaimer
I am keen to continue my career and prepare to work hard in order to achieve my organization objectives and I hereby declare that the information furnished above is true to the best of my knowledge.
Timeline
Technical support specialist
Accenture Private Limited
04.2024 - Current
Diploma - undefined
Quli Qutub Shah Government Polytechnic
SSC - undefined
Ravindra Bharathi School
- Certified in Industrial Training on ECIT Electronics Corporation Of India Limited in VLSI Technology and Embedded system
- Certified in Coursera on Google Data Analytics
- Certified in Great Learning on Java programming
BTECH -
CMR Institute of Technology
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