Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Personal Information
Languages
Timeline
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Vaseem Akram

Vaseem Akram

Sagar

Summary

Dynamic and results-driven professional with extensive experience in customer support and team leadership at Concentrix. Proven ability to resolve technical issues and mentor teams, leveraging strong communication skills and expertise in Microsoft Office. Recognized for achieving targets and enhancing team productivity in high-pressure environments.

Overview

7
7
years of professional experience

Work History

Senior Technical Support(Apple Chat Process)

Concentrix
Bengaluru
10.2023 - 11.2024
  • Handling customers technical Queries and Resolving issues.
  • Raised service requests for repairs and followed up using the Jira.
  • Kept record of the service requests using MS Excel.
  • Contacted customers to keep the track of SR.
  • Worked as mentor and a team leader for a team of 17 members.

Team Lead

Expertise Contracting Co. ltd
Al Jubayl
03.2023 - 09.2023
  • Worked in MBS (Modular Building Services) as an Assistant Production Engineer.
  • Making future plans for the production of modules, and managing the production and dispatch of modules.
  • Supported the manager in developing plans for future projects, initiatives and objectives.
  • Delegated daily tasks to team members to optimize group productivity.
  • Managed conflict resolution within the team to maintain a positive work environment.
  • Coordinated daily operations, ensuring team adherence to company policies and procedures.
  • Handled team of 40 members.
  • Handled all daily tasks along with achieving targets set by company.

Senior Customer Support Executive

Reliance SMSL
Bangalore
10.2020 - 02.2023
  • Senior Customer support executive.
  • Supporting Premium customer with in Corporate desk through calls and chat.
  • Worked in email and voice process.
  • Oversaw and guided team in handling customer call escalations, mentoring new employees on customer service.
  • Handled team of 15 members.
  • Worked as team leader for 6 months.
  • Achieved targets set by company.
  • Three times Employee of the Month.

Senior Customer Service Representative

Startek
Bengaluru
06.2019 - 10.2020
  • Handled customers via call and chats.
  • Raised tickets and followed them up by contacting customers.
  • Assisted customers with their concerns.

Technician

Toyota Kirloskar Motors
Bangalore
08.2017 - 09.2018
  • Worked as Standard Word Process Designer.
  • Designing Processes and Making Standard Work Forms.
  • Coordinated with co-workers and supervisors to standardize the processes.
  • Handled 2 teams of 35 members.
  • Worked on excel to create standard work forms.

Education

Diploma - Mechanical Engineering

Govt. Polytechnic Siddapur
Sagar, India
08.2017

Skills

  • Microsoft Office
  • Process standardization
  • Team leadership
  • Customer support
  • Leadership
  • Ability to Work in a Team
  • Communication Skills
  • Ability to Work Under Pressure
  • Jira

Hobbies and Interests

  • Love Playing Computer Games/VR Games.
  • Working out.
  • Cricket.
  • Singing.

Languages

  • Hindi
  • Kannada
  • English

Personal Information

  • Date of Birth: 07/11/1996
  • Nationality: India
  • Driving License: Yes

Languages

Urdu
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Timeline

Senior Technical Support(Apple Chat Process)

Concentrix
10.2023 - 11.2024

Team Lead

Expertise Contracting Co. ltd
03.2023 - 09.2023

Senior Customer Support Executive

Reliance SMSL
10.2020 - 02.2023

Senior Customer Service Representative

Startek
06.2019 - 10.2020

Technician

Toyota Kirloskar Motors
08.2017 - 09.2018

Diploma - Mechanical Engineering

Govt. Polytechnic Siddapur

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Vaseem Akram