Vaseem Syed
Senior Customer Service Representative
Mumbai
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
1
1
Language
Work History
Senior Customer Service Collection
First Source Limited
Mumbai
03.2024 - Current
- Negotiated payment plans with delinquent customers, balancing their financial needs with company revenue objectives.
- Developed strong rapport with customers by maintaining open lines of communication and providing timely updates on account status.
- Optimized cash flow by consistently meeting or exceeding departmental collection targets.
- Established standard operating procedures for the collections department, ensuring consistency in approach and adherence to company policies.
- Maintained compliance with all regulatory requirements pertaining to debt collection practices.
Senior Customer Service Associate
Teleperformance
Mumbai
08.2023 - 03.2024
- Spearheaded initiatives targeted at reducing average handle time without compromising on the quality of service rendered to customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Coordinated effectively with other departments to address customer concerns beyond the scope of the service team''s capabilities.
Education
Bachelor Of Commerce - Accounting
Rashtriya Vishwa Vidyapeeth
Mumbai 06.2010
Skills
Task Prioritization
Microsoft Office
Quality Assurance
Professionalism and Etiquette
Stress Tolerance
Interpersonal Skills
Timeline
Senior Customer Service Collection
First Source Limited
03.2024 - Current
Senior Customer Service Associate
Teleperformance
08.2023 - 03.2024
Bachelor Of Commerce - Accounting
Rashtriya Vishwa Vidyapeeth