Vashisth Dubey

Roles and Responsibilities

• Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
• Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
• Supported Deal Desk Operation by Streamlining processes and improving turnaround time by 5%.
• Delivered Pricing and Discounting guidance to Sales team reducing approval time by 25% and accelerating deal closure.
• Worked with Sales, Finance and Legal team to structure and negotiate agreement ensuring compliance with company policy and regulations.
• Supported the Deal Approver process working closely with Sales to structure customized pricing and discounting strategies for large Enterprise customer
• Managed a portfolio of high value accounts overseeing all aspects of contract renewal and ensuring customer retention.
• Managed end to end renewal quoting process reducing churn by building strong relationship with existing client and ensuring timely renewal.
• Supported Sales Team to manage Open Pipeline and Forecasting, Territory Mapping, Collaborated with Sales leader for accuracy.

Roles and Responsibilities

• Supported contract negotiations with clients which led to mutually beneficial agreements while maintaining profitability.
• Managed Overall Quote to Cash Renewal cycle, including quoting and pricing for Strategic & Corporate Accounts and collaborated closely with Sales Team on Quote revision based on customer request.
• Collaborated with sales executives to determine sales areas that could be improved.
• Oversaw portfolio of key accounts in AMER region, ensuring high levels of client satisfaction and retention rates.
• Collaborated with Sales Managers, Strategic Renewal Account Manager, Deal Manager, Order Management and other supporting teams to meet customer requirement and drive alignment across functions.
• Renewed and Validated Install Base record and service contract ensuring all customer details were accurately reflected and are up to date in CRM system.
• Managed End to End renewal process in Salesforce CPQ from Opportunity Management to Creating Quotes , Quote Validation and ensuring all the things are in place in regards to Renewal team.
• Worked Closely with Sales team on Upcoming renewals and providing insights on account history and discussed future renewal prospects.
• Utilized CRM tool (Salesforce) to track and manage customer renewal status, escalating issues as needed to ensure timely execution of Renewals.
• Worked closely with Sales and Finance and Deal Desk team to review and structure complex deal, Providing guidance on the renewal journey, discounting strategies and contract terms.
• Generated customized Renewal offer/Draft Quote based on customer data analysis, effectively upselling product/services which led to 8% improvement in renewal percentage.
• Represented the team in Product Operations meetings, disseminating key information regarding new product launches, Pricing updates and configuration changes of product.
• Worked Closely with IT team to execute comprehensive UAT (User Acceptance Testing) during Vmware Broadcom Migration for Velocloud SD-WAN products and identified 10+ configuration flaws and coordinated with IT to fix by implementing corrective measures.
• Generated Weekly and Monthly performance Report and Dashboards providing actionable insights into sales trends, team performance and identifying areas of improvement.
• Created Process Documents for Sales and Renewal team.

Roles and Responsibilities

• Analyzed data to identify root causes of problems and recommend corrective action (RCA)
• Created Quotes based on Sales Requirement in Salesforce CPQ.
• Managed Escalations and data remediation challenges, working with data integrity teams to ensure accurate and clean data for quoting process.
• Collaborated with Central EMEA APAC team and was responsible for creating quotes and renew licenses which were due for renewal.
• Facilitated the transition of Perpetual licenses to Software as a Service (SaaS) working with cross functional teams to ensure smooth contract renewals and accurate pricing.
• Managing the customer and their renewal data and working on complex and high revenue customer like Samsung, TCS, Siemens, KIA.
• Worked on Various Quoting Tool like Model N Quote, EA tool, Salesforce CPQ.
• Generated standard and custom reports to provide insights into business performance.

Roles and Responsibilities

• Have experience in BMC remedy 7.6 application ticketing tool and resolving it within given SLA.
• Raising the incident in Remedy tool to resolve the circuit issues like changing the bandwidth de-grade, decreasing the circuit speed by coordination with BT Team to resolve the issue.
• Worked on EAD Telecom products aligning with BT team and capturing the configuration of the product in SFDC.