Vashni Johnson
Indianapolis
Summary
Dynamic Relationship Manager driving operational excellence and member engagement. Spearheaded cross-functional initiatives that refined sales processes, leading to increased brand awareness and retention. Dedicated to fostering team collaboration and implementing strategic training to enhance service delivery and compliance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
BRANCH MANAGER
Elements Financial
Indianapolis
01.2019 - Current
- Directed teammates to achieve targets in deposits, lending, customer relationship growth, and member retention.
- Led cross-functional initiatives to refine sales processes and track conversion funnels, enhancing member engagement and brand awareness while deepening wallet share.
- Designed and delivered brand-aligned training for staff, standardizing service delivery and improving customer experience while safeguarding confidential information.
- Maintained rigorous compliance and audit-ready records for branch activities, ensuring accurate reporting and adherence to regulatory standards.
- Coordinated training schedules and monitored milestones for end-to-end project rollouts, providing weekly status updates to leadership.
- Maintained a centralized PTO schedule and events calendar (Outlook/SharePoint), reducing scheduling conflicts and improving attendance tracking.
Education
AAS - GENERAL STUDIES
Ivy Tech Community College
Indianapolis, INSkills
- Critical Thinking
- Process Management
- Brand Awareness
- Solutions Sales
- Compliance Management
- Customer Engagement
- Team Leadership
- Change Management
- Conflict Resolution
- Attentional to Detail
- Collaboration and Communication
- Project coordination
- Performance tracking
- Multi Calendar Management
Accomplishments
- Exceeded branch targets for new money growth resulting in 13 million new moneys in savings accounts and 7.9 million in new money in certificate of deposit accounts.
- Spearheaded strategies to increase sales, marketing, and staff development including creating brand training to reinforce individuals' core values and how they best deliver top-tier service.
- Effectively communicate Elements products and service offers to deepen wallet share and expand branch footprint.
- Led cross-functional initiatives to refine sales processes and track conversion funnels, producing noticeable gains in member engagement and product uptake.
- Coordinated with marketing and RM teams to design event-driven member outreach, increasing community presence and strengthening referral pathways.
- Mentored frontline staff through structured coaching and shadowing, boosting confidence and delivering measurable improvements in service quality.
- Maintained rigorous compliance and audit-ready records for branch activities, ensuring accurate reporting and adherence to regulatory standards.
Community Service
- With One's Family, NPO that specializes in helping bridge the gap for parents experiencing financial restraints with costs associated with tuition, athletics, and curricular activities.
- Convoy of Hope, Nonprofit humanitarian organization that works alongside communities to bring solutions to combat poverty and hunger.
- Wheeler Mission, Indiana's oldest, largest, and most diverse non-denominational Christian social services agency.
Responsibility
- Responsibility
- Includer
- Belief
- Developer
- Analytical
Certification
- Notary Public Commission: State of Indiana | Expiration 2029
- Nationwide Multistate Licensing System: NMLS #1941148
Timeline
BRANCH MANAGER
Elements Financial
01.2019 - Current
AAS - GENERAL STUDIES
Ivy Tech Community College