Vasia Banu

• Conducted thorough quality audits to ensure product compliance with standards.
• Developed and maintained documentation for quality assurance procedures.
• Trained team members on quality assurance best practices and tools.
• Reviewed and analyzed customer feedback to identify areas of improvement in product quality.
• Ensured compliance with company standards, regulations and procedures related to quality control.

• Providing support to real-time transaction monitoring and insurance and banking domain
• Handling Insurance & and banking clients Supporting top ecommerce and banking & insurance clients(ICICI, UTI, MRHFL, CLIXC & MAXLIFE INSURANCE, INSURANCEDEKHO, BAXA)with all their issues with our Product,
• Organizing and coordinating with Cross-Functional Teams on daily scrum calls to resolve customer concerns and client concerns.
• Collaborating with Engineering and Solution teams to resolve customers' requirements promptly
• Analyzing client-reported issues and suggesting possible solutions to Project and Product management teams
• Co-ordination with Customer Success team regarding Change Requests from clients
• Updating project and defect resolution status to clients through daily and weekly update calls
• Communicating project status to internal stakeholders, and publishing reports to provide up-to-date overviews of the ongoing progress of the launch
• Documenting client requirements [BRD], ensuring FSD is documented based on BRD, and create KB Articles for internal teams and clients
• Working closely with clients to ensure escalations are minimized and proactively identify possible escalations and resolve them promptly
• Resolving critical issues reported by clients on FreshDesk working closely with the other support team members
• Mentoring new team members on internal processes and products.

• Stores helpdesk is part of Tesco Business services. • We support the Tesco Stores in U.K.Tesco Colleagues from store call or log tickets on the E Portal for the issues in the store.

• The issues vary from a simple password reset for an application to a network issue in the store which impacts the trade of the store.

•In the Here to Help team (Quality team), we were a team of three members auditing calls for Stores Helpdesk and One Stop.

•Enhanced team productivity, providing guidance and assistance to junior Support Officers when needed. •Balanced multiple priorities effectively by utilizing strong organizational skills and proactive task management techniques.

•Collaborated with cross-functional teams to resolve complex technical problems and deliver prompt solutions. •Provided remote assistance to customers using screen sharing tools, ensuring efficient issue resolution.

• From end-to-end medical claim billing to in-depth reporting and patient support, we tailor medical billing services to our clients' specific needs.
• Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
• Analyzed project performance data to identify areas of improvement.
• Streamlined project management processes by implementing new organizational tools and software.
• Maintained open communication by presenting regular updates on project status to customers.
• Monitored project progress, identified risks and took corrective action as needed.