VASIM ANSARI
Mumbai
Summary
Operations leader with a strong history at Flipkart India, consistently achieving customer satisfaction scores above 96%. Skilled in process improvement and performance reporting, with a focus on enhancing operational efficiencies and reducing costs. Proficient in people management and compliance adherence, ensuring effective communication across teams.
Overview
9
9
years of professional experience
Work History
Assistant Manager - Operations (LM FM) (CS)
QUICKOM SERVICE PVT LTD
MUMBAI
06.2024 - Current
- Prepared daily performance reports and verified accuracy of data using Metrix.
- Managed daily operations to ensure smooth logistics processes.
- Coordinated with drivers to optimize delivery schedules and routes.
- Supervised staff training on safety protocols and operational procedures.
- Implemented process improvements to enhance workflow efficiency.
- Monitored inventory levels and coordinated restocking efforts.
- Assisted in developing operational strategies for service enhancement.
- Facilitated communication between departments to resolve logistical issues.
- Analyzed performance data to identify areas for operational refinement.
- Organized and planned operational activities to ensure efficiency and productivity.
- Collaborated with other departments to ensure timely completion of projects.
- Provided guidance and training to team members in order to improve their skillset.
- Managed logistics associated with product shipments ensuring timely deliveries.
- Ensured compliance with safety regulations during all operational activities.
- Conducted performance reviews for staff members on a regular basis.
- Identified areas of risk within operations and developed plans for mitigation or elimination of these risks.
- Implemented new policies and procedures to enhance operational efficiencies.
- Maintained records of all operational activities for future reference purposes.
- Responded to customer inquiries regarding order status, changes, and cancellations.
- Evaluated and procured products for resale while monitoring quality, quantity, cost, and efficiency.
- Conducted quality audits, process audits, and inventory checks in operational hubs.
- Maintained comprehensive records of delivery percentages, costs, and inventory levels.
- Oversaw Mid Mile and Last Mile operations, managing stock intake and distribution.
- Collaborated with Finance to develop and manage annual operating budget and expenditures.
- Coordinated procurement department activities to ensure timely execution of contracts.
- Resolved customer complaints promptly by providing appropriate solutions.
- Performed regular audits of inventory levels in order to maintain optimal stock levels.
- Developed strategies for process improvement, cost reduction and increased customer satisfaction.
- Monitored production processes and quality standards to ensure compliance with company policy.
- Reviewed invoices from vendors prior to payment authorization.
- Facilitated communication between different teams within the organization.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Cluster Manager - Operations (LM FM)
Busy bees Logistics Pvt td.(Xpress bees)
05.2021 - 05.2023
- Collaborated with branch head to develop and execute annual branch budget.
- Managed SVCs to control fake attempts under 1%.
- Conducted daily briefings in all SVCs to ensure adherence to company policies.
- Enforced zero-tolerance policies consistently on the ground.
- Performed comprehensive reviews for SVC heads and back office executives quarterly and annually.
- Ensured timely delivery of shipments per contractual terms to enhance branch operations.
- Prepared multiple MIS reports, including inbound, outbound, RTO, and aging reports.
- Reduced shipment aging by monitoring NDR/RTO metrics and implementing effective solutions.
- Addressed customer inquiries and resolved issues related to service delivery.
- Analyzed data regularly to evaluate trends or changes that could impact on service delivery or operations within the cluster.
- Provided guidance and support to staff on operational procedures, policies and processes.
- Identified training needs of staff within the cluster and implemented appropriate development plans accordingly.
- Participated in recruitment activities such as interviewing potential candidates for positions within the cluster.
- Conducted regular meetings with staff to review progress, discuss challenges and identify areas for improvement.
- Implemented maintenance and reliability best practices to improve production output.
Hub in charge - Last Mile Operations
Flipkart India Private Limited
01.2017 - 12.2020
- Achieved customer satisfaction and net promoter scores exceeding 96%.
- Maintained fake attempt control within service centers below 1%.
- Conducted daily briefings across all service centers to enhance communication.
- Ensured compliance with company’s zero tolerance policies at all locations.
- Facilitated weekly, monthly, quarterly, and yearly reviews for service center heads and back office executives.
- Delivered shipments promptly and accurately according to contractual terms, optimizing branch operations.
- Prepared various management information system reports, including inbound, outbound, return-to-origin, and aging reports.
- Monitored non-delivery and return-to-origin rates, implementing solutions to reduce these metrics.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked with cross-functional teams to achieve goals.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Education
bachelor's degree -
Patuck Gala Collage Commerce and Management
MaharashtraBMS -
Patuck gala collage commerce and management
MaharashtraH.S.C -
Patuck gala collage commerce and management
MaharashtraS.S.C -
Public high school
MaharashtraSkills
- Planning and analytical skills
- Process improvement
- Performance reporting
- Compliance adherence
- Cost reduction
- Decision-making
- Computer applications proficiency
- Kaizen methodology
- People management
- Operations management
- Communication skills
- Customer service management
Websites
Accomplishments
- Pan India (West Zone) Kaizen winner - scanning returned products using a USB port and a cell phone
- Kudos - For the best newcomer Kudos - For maintaining a minimum PRTO in Mumbai.
- Finished second in a zonal level table tennis competition at the University of Mumbai.
- Best Team Performance 2021 Excellent Last Mile.
Languages
- English
- Hindi
- Marathi
Personal Information
- Father's Name: Mustaq Ansari
- Date of Birth: 10/22/92
- Nationality: Indian
- Marital Status: Single
- Religion: Muslim
Languages
French
First Language
Timeline
Assistant Manager - Operations (LM FM) (CS)
QUICKOM SERVICE PVT LTD
06.2024 - Current
Cluster Manager - Operations (LM FM)
Busy bees Logistics Pvt td.(Xpress bees)
05.2021 - 05.2023
Hub in charge - Last Mile Operations
Flipkart India Private Limited
01.2017 - 12.2020
bachelor's degree -
Patuck Gala Collage Commerce and Management
BMS -
Patuck gala collage commerce and management
H.S.C -
Patuck gala collage commerce and management
S.S.C -
Public high school
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