Sports
VASIM GOGADA
E-Business Program Manager
Summary
Accomplished leader and Content strategist with a strong record of implementing comprehensive programs to boost business performance and operational effectiveness. With nearly 15 years in the e-commerce industry, Excel at project management, prioritization, and leveraging data for informed decision-making. Proficient in aligning consumer needs with business objectives, Developed governance frameworks and content strategies to establish high-quality standards and optimize content workflows.
Overview
17
17
years of professional experience
1
1
Certification
4
4
Languages
Work History
Advisor - E-Business
Dell International Services
12.2017 - Current
- Led and implemented complex projects across global teams: As a Program Manager (for content management/Digital marketing e-Business) i am leading the CTB / roadmap content management team who works on end-to-end implementation of content for various experience enhancements on Dell.com.
- Primary responsibility revolves around developing and executing content/data strategies which align to specific business objectives, customer needs and brand identity. Coordinate content/data production timelines with internal operations teams / E2E and experience ops stakeholders.
- Make sure the customer requirement and deliverables are consistently met Coordinate and manage across other operational teams to deliver great results under tight timelines.
- Resource utilization and planning: Setting content investment priorities that helps to do the resource allocation estimation in order to support the content set up for the feature in pre prod and sustenance of the feature post production.
- Collaborated with internal teams to develop comprehensive Business plans tailored to client needs.
- Mentored team members fostering a supportive team environment focused on growth and learning.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to teams and stakeholders at all times.
Associate Project Manager
SDL
04.2017 - 12.2017
- Monitored progress of projects through regular status updates, identifying potential issues and taking corrective actions when necessary.
- Conducted risk assessments to mitigate potential obstacles in the project lifecycle, ensuring smooth transitions between phases.
- Ensured project documentation was up-to-date and organized by maintaining accurate records of all relevant information throughout the project lifecycle.
- Assisted in the development of training materials to improve associate project manager skillsets within the organization.
- Served as the primary point of contact for clients during the entire course of assigned projects, addressing concerns and providing updates on progress.
Associate Process Manager
EClerx Services
01.2009 - 04.2017
- Improved interdepartmental coordination by establishing clear channels of communication between teams involved in shared processes.
- Implemented continuous improvement initiatives, leading to more efficient work practices and higher quality outputs.
- Reduced operational costs by analyzing data trends and making informed recommendations for improvement.
- Conducted regular process audits to maintain compliance with company standards and regulations.
- Collaborated with stakeholders to develop process goals, aligning expectations and driving results.
Customer Service Executive
Reliance BPO
05.2007 - 01.2009
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Post Graduate Diploma in Business Administration - Business Administration
Symbiosis Centre For Distance Learning (SCDL)
Pune 04.2001 -
Bachelor of Arts - Economics
Mumbai University
Mumbai 04.2001 -
Skills
- Strategic Planning
Excellent Communication
Critical Thinking
Time Management
Analytical Skills
Multitasking Abilities
Content Management Systems
Governance
Stakeholder Management
People Management
Adaptability and Flexibility
Decision Making
Strategic Planning
Accomplishments
- Successfully led the transition of System Data Management process to Dell International Services India Pvt Ltd.
- Achieved saving up to 6500 hours yearly by implementing rule based automation for tech specs data generation with accuracy and efficiency.
- Recognized for pioneering automation solutions that transformed manual processes, significantly enhancing efficiency and quality as a Product Owner.
- Provided support to business teams in implementing projects like Assisted Navigation, Service Redesign, and Portfolio Simplification.
- Collaborated with team of 5 in the development of Life Science process for SDL
Certification
Certification in Scrum Master
Interests
Travelling
Timeline
Certification in Scrum Master
03-2020
Advisor - E-Business
Dell International Services
12.2017 - Current
Associate Project Manager
SDL
04.2017 - 12.2017
Associate Process Manager
EClerx Services
01.2009 - 04.2017
Customer Service Executive
Reliance BPO
05.2007 - 01.2009
Post Graduate Diploma in Business Administration - Business Administration
Symbiosis Centre For Distance Learning (SCDL)
04.2001 -
Bachelor of Arts - Economics
Mumbai University
04.2001 -