Summary
Overview
Work History
Education
Skills
Timeline
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Vasim Khan

Vasim Khan

Greater Noida,UP

Summary

Dedicated and results-oriented Process Consultant with a proven track record of effectively managing end-to-end processes for the retail business segment of cars at OLX and extensive experience in Classified operations for e-commerce. Adept at CRM Integration, Workflow Management, and Business process improvement, leading to the successful Auto-Auction P&L, and procurement of cars. Skilled in creating various projects related to procurement payments, appointments, inspections, Auction, quality control, Price discovery, third-party settings, WBR, and Singzy with Penny testing.

Overview

5
5
years of professional experience

Work History

Sr. Process Consultant

OLX - Process & Product Operations
12.2022 - 11.2024
  • Managed End-to-End Process: Oversaw the complete process for the retail business segment of cars at OLX, Responsible for product vision, roadmap creation & execution strategy for CRM and logistic tools
  • Integrated Vahaan APIs with CRM products for seamless penny drop testing and KYC verification experience for finance users, leading to fraud prevention of ~ 60 Mn every year
  • Owned product life cycle from requirement gathering, development, testing to execution of 'Single platform solution' for fleet of ~500 Retail Associates and Store Managers contributing to 15% efficiency gains
  • Led E2E execution of P2P order fulfillment as part of Multi-Transactional Order Management (MTCMS) system launch, enabled financial transaction recording through backward integration
  • Issue Resolution: Addressed a spectrum of procurement-related issues, including payments, appointments, inspections, quality control, and TP setting
  • Demonstrated the ability to handle multiple challenges simultaneously, ensuring seamless and error-free operations
  • Team Support: Provided valuable assistance to the procurement team and Finance team in diverse tasks, such as creating easy forms by using multiple functions and workflows for the retail team for the smooth transactions
  • Training and Development: Collaborated with multiple stakeholders and cross-functional teams to help improve operational workflow and solve ongoing strategic operations challenges also with the training team to identify and address gaps in the training process
  • Actively participated in problem-solving sessions, sharing insights and expertise to enhance the overall training program.

Sr Operations Executive

CarTrade & Carwale.com Ecom-Ops
- 12.2017
  • Experience in analyzing existing processes, identifying areas for improvement, and implementing changes to optimize efficiency, productivity, and quality
  • Coordinated with cross-functional teams and stakeholders, proactively address challenges to ensure smooth and timely delivery of product development cycles
  • Evaluated the challenge faced by the field team by visiting the operational cities and Reduced process errors by ensuring the team knew the existing process and covered process document gaps.

Education

Projects

MBA - IB, Marketing

Institute of Technology & Science
Ghaziabad, India
05.2016

BBA - IT, Marketing

VIMT COLLEGE
Bulandshahr, India
04.2014

12thPass -

01.2011

10thPass -

01.2009

Skills

  • Product Management
  • CRM Integration
  • Stakeholder Management
  • Business Process Improvement
  • Architect Resolution
  • Quality Control
  • Cross-Functional Collaboration
  • Training and Development
  • Operation Management
  • Process Excellence
  • Workflow Management

Timeline

Sr. Process Consultant

OLX - Process & Product Operations
12.2022 - 11.2024

Sr Operations Executive

CarTrade & Carwale.com Ecom-Ops
- 12.2017

Projects

MBA - IB, Marketing

Institute of Technology & Science

BBA - IT, Marketing

VIMT COLLEGE

12thPass -

10thPass -

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