VASIM SHAIKH

Charted out strategic roadmaps and marshaled resources to align with project ambitions.

• Steered projects seamlessly from concept procurement to final commissioning.
• Engineered detailed blueprints and timelines to orchestrate complex, large-scale project phases.
• Delivered projects on time while upholding excellence in quality and maintaining a zero-compromise safety culture.
• Tracked performance metrics rigorously to fine-tune execution and drive continual improvement.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Kept leadership and stakeholders in the loop with clear, data-rich progress updates.

KEY PROJECTS & IMPACT
Bill Digitalization
 Cashless TAT reduced from 01:23 hrs to 47 mins.
 ₹2,780 improvement per claim (NME deductions).
 ₹20.14L saved via multi-vendor model.

Fraud Detection System
 2L+ claims processed via AI; 77 forgery cases saved ₹32.71L.
 1.42K referrals to field team; total savings ₹51.72L (Q3–Q4).

Fintech & Broker API Integration
 36 APIs deployed across 9 brokers/partners.
 8.24L API hits; enabled full digital servicing.

BOTs – Conversational Automation
 TBOT: 86.48K items processed, ₹2.18Cr saved.
 VoiceBOT: 7.93K claims initiated via automation.

• End-to-End Project Management
• Manage and retain key client relationships.
• Coordinate with insurers for quotes and policy issuance.
• Support clients through the claims process.
• Handle policy renewals and endorsements.
• Lead and train a team of insurance advisors.
• Prepare reports and maintain MIS.
• Track market trends and competitor activity.
• Organize wellness camps and engagement events.

• Manage end-to-end execution of government health insurance projects (e.g., PMJAY, state schemes).
• Lead, supervise, and train the claims and servicing team for optimal performance.
• Managed end-to-end health insurance claims with strict compliance and timely resolution.
• Supervised adjudication team, handled escalations, and ensured service quality and TATs.
• Delivered MIS reports and supported automation for faster, data-driven processing.

• Manage day-to-day operations of the technical support team.
• Monitor team performance against SLAs (TAT, FCR, CSAT, etc.).
• Conduct regular coaching, mentoring, and performance reviews.
• Handle escalated customer queries and complex technical issues.
• Conduct training sessions on new tools, products, or process updates.

• Microsoft : Project Management
• Certified : Big Data, Hadoop, and Cloud Computing
• Six Sigma : Basic Proficiency in 7 QC Tools
• Diploma : Health Insurance (III)
• Licentiate : Insurance Institute of India (76.33%)

- Department’s Einstein.

- AI BOTs boosted claims with OCR.

- Fraud battled using Google Ai.

- Launched sleek HealthTech apps.

- Twice awarded, dined with CEO.

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