VASKAR SHARMA
ITANAGAR
Summary
Highly skilled Senior Technical Support Officer with experience in troubleshooting complex technical issues, managing customer expectations, and overseeing support team performance. Strong skills include problem-solving capabilities, proficient knowledge in various software applications and hardware systems, along with commendable communication and leadership skills. Previous roles emphasized delivering exceptional customer service while increasing operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
SENIOR TECHNICAL OFFICER
GAUHATI HIGH COURT, ITANAGAR PERMANENT BENCH
ITANAGAR, ARUNACHAL PRADESH
01.2018 - Current
- Developed and implemented strategies to improve customer service experience.
- Identified areas of improvement in existing IT infrastructure and proposed solutions accordingly.
- Provided guidance to junior team members when needed.
- Collaborated with engineering teams to develop solutions for complex technical problems.
- Performed system backups, restorations and updates as needed.
- Completed routine maintenance and repair.
- Conducted usability tests to identify problems in navigation or layout of the website.
- Implemented security measures such as SSL certificates to protect confidential information on the website.
- Performed budgeting, forecasting, and variance analysis on a monthly basis.
- Managed accounts receivable and payable processes while ensuring accurate recording of transactions in the general ledger system.
- Provided timely financial advice to senior management regarding investment opportunities and risk management strategies.
- Identified areas where processes can be improved upon to increase overall efficiency within the department.
- Identified opportunities for cost savings through process improvements and automation initiatives.
- Researched new sources of supply in order to improve cost savings opportunities.
- Coordinated with other departments in order to resolve discrepancies between orders placed and deliveries received.
- Conducted market research in order to identify potential suppliers and obtain competitive bids from them.
- Assisted internal stakeholders with resolving any queries related to procurement activities.
- Negotiated contracts with vendors in order to secure the most favorable terms possible.
- Developed and implemented procurement policies, procedures, and systems to ensure compliance with applicable laws and regulations.
- Provided training sessions to staff members regarding procurement processes and best practices.
- Reviewed invoices and purchase orders for accuracy and completeness prior to payment processing.
- Managed supplier relationships by providing timely responses to inquiries, addressing issues promptly.
- Performed regular audits of existing contracts and purchase orders against actual usage data collected from various departments within the organization.
- Participated in meetings with vendors in order to discuss upcoming projects or changes in requirements.
- Assessed department needs and implemented plans for sourcing supplies.
- Stayed up to date on market trends, prices and vendor options.
- Negotiated and finalized vendor contracts in order to optimize pricing structures and delivery schedules.
- Conducted research on emerging technologies in support of system development efforts.
- Documented changes made to existing IT infrastructure components.
- Managed multiple projects simultaneously while meeting deadlines.
- Monitored system performance and identified potential issues before they became problems.
- Installed, configured, and maintained computer systems, networks, printers, and other related equipment.
- Developed and implemented IT policies and procedures.
- Analyzed system logs to detect any possible malfunctions or malicious activities on the network.
- Maintained inventory records of all installed equipment including software licenses.
Network Administrator
WIPRO INFOTECH
ITANAGAR
03.2015 - 01.2018
- Assisted in developing long-term strategies for the organization's IT infrastructure.
- Implemented security measures such as firewalls, encryption technologies and access control lists to protect data from unauthorized access.
- Installed, configured, upgraded and troubleshot hardware components such as servers, PCs and printers.
- Responded quickly to user requests for assistance with computer or network problems.
- Maintained inventory records of all hardware components used in the network environment.
- Configured and maintained routers, switches, firewalls, wireless networks and other network devices.
- Provided training sessions for end-users on how to use various software applications or hardware devices.
- Provided technical support for local area networks, wide area networks and Internet connections.
- Installed and supported hardware and software for desktops, servers, and printers.
- Provided troubleshooting and testing to support network.
- Performed routine troubleshooting and network monitoring.
- Supported various operating systems and server technologies.
- Handled network configurations after hours and on weekends to alleviate downtime and maintain smooth operations.
- Supervised configuration of local area network, wide area network and corporate Internet system.
- Liaised with network team to configure, implement, and administer LAN and WAN components.
- Configured, monitored and maintained email applications or virus protection software.
- Promoted continuous improvement for IT governance processes.
- Installed security software to protect networks.
- Diagnosed, troubleshot and resolved hardware and system problems.
Education
B.Tech in Computer Science & Engineering - Computer Science
CENTRAL INSTITUTE OF TECHNOLOGY
KOKRAJHAR, ASSAM07-2014
DIPLOMA IN COMPUTER SCIENCE & ENGINEERING - Computer Engineering
CENTRAL INSTITUTE OF TECHNOLOGY
KOKRAJHAR, ASSAM06-2011
Secondary School Examination - 10th
GOVERNMENT HIGHER SECONDARY SCHOOL
CHANGLANG, ARUNACHAL PRADESH05-2008
Skills
- System Analysis
- Operating systems
- System and Network Security
- Multitasking
- Written Communication
- Project Costing
- Decision-Making
- Staff Management
- Information Management
- Program Oversight
- Project Coordination
- Office Administration
- Technical Documentation
- Financial Oversight
- Employee Supervision
- Document Management
- Program Leadership
- Operations Management
- Vendor Sourcing
- Supplier relationships
- Bid process management
- Bidding coordination
- Project Management
- Procurement planning
- Data Entry
- Contract Negotiations
- Supplier Relationship Management
- Vendor Relations
Certification
CCNA
ASP.Net
PHP & HTML
Ethical Hacking and Tech Defence.
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Accomplishments
- EMPLOYEE OF THE YEAR IN 2016 & 2017.
- PARTICIPTE AT NATIONAL LEVEL IN NCSC IN 2008
- COMMENDATION CERTIFICATE RECIEVED FROM THE GOVERNMENT OF ARUNACHAL PRADESH.
Timeline
SENIOR TECHNICAL OFFICER
GAUHATI HIGH COURT, ITANAGAR PERMANENT BENCH
01.2018 - Current
Network Administrator
WIPRO INFOTECH
03.2015 - 01.2018
B.Tech in Computer Science & Engineering - Computer Science
CENTRAL INSTITUTE OF TECHNOLOGY
DIPLOMA IN COMPUTER SCIENCE & ENGINEERING - Computer Engineering
CENTRAL INSTITUTE OF TECHNOLOGY
Secondary School Examination - 10th
GOVERNMENT HIGHER SECONDARY SCHOOL
CCNA
ASP.Net
PHP & HTML
Ethical Hacking and Tech Defence.
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