Summary
Overview
Work History
Education
Skills
Interests
Timeline
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VASU KHANNA

Customer Service Executive
Delhi,DL

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

2
2
Languages
2
2
years of post-secondary education

Work History

Customer service executive

Tech Mahindra (7 Months)
  • Manage large amounts of inbound and outbound calls in a timely manner.
  • Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
  • Resolve product or service problems by clarifying the customer's complaint.
  • Acquire and analyze all relevant information to evaluate validity of complaint and identify the possible causes.

Senior sales executive

RBL Bank (10 Months)
  • Helped customers to implement new health insurance plans over the phone and in person.
  • Made outbound calls to introduce prospects to the company's health insurance offerings.
  • Consistently exceeded monthly target for sales of health and life insurance policies.
  • Complied with the privacy act as it relates to the confidentiality of information released.

Senior Sales executive

MakeMyTrip (6 months)
  • Interact with clients through telephone to provide information about services or products.
  • Record details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it.
  • Ensure that the required changes are made to resolve the queries of the customers.
  • Refer unresolved and pending customer grievances to the concerned departments for further investigation.

Education

XII -

CBSE
04.2018 - 05.2019

B.Com -

Delhi University
05.2020 - Current

Skills

    Marketing

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Interests

Sketching

Music

Timeline

B.Com -

Delhi University
05.2020 - Current

XII -

CBSE
04.2018 - 05.2019

Senior Sales executive

MakeMyTrip (6 months)

Senior sales executive

RBL Bank (10 Months)

Customer service executive

Tech Mahindra (7 Months)

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VASU KHANNACustomer Service Executive