Vasudev Garg
Gurgaon
Summary
A hard working, Focused and disciplined who has a good track record of developing the supply chain strategies needed to make and organization more effective in achieving its business goals. Right now, I want to develop my career within growing business and join an ambitious company that is making places.
Overview
4
4
years of professional experience
Work History
Customer Support Specialist
Webhelp
Gurugram
10.2024 - Current
- Provided expert assistance to customers via phone, email, and chat.
- Resolved customer inquiries by utilizing knowledge base and troubleshooting techniques.
- Collaborated with team members to enhance customer support processes and tools.
Credit Balance Analyst
R1RCM
Gurgaon
03.2023 - Current
- Investigate and clear accounts with credits and enormous payment.
- Researched credit balance to determine if the refund was due to the patient or the insurance company.
- Researched insurance companies to determine which one is primary and secondary.
- Evaluated customer credit applications for approval or denial based on established guidelines.
Business Analyst
WM UNIVERSAL SOLUTION PVT LTD
Gurgaon
08.2021 - 03.2023
- Working on US Data, Customer Support, Sending Email to Vendor/Customer, Managing vendor's sheet, Customer Monitoring.
- Create new customer on MAS (Mid-American System - IBM), Solving customer queries and make changes in their account as per the requirement.
Education
Bachelor of Commerce - Commerce
University of Agra
Uttar PradeshSkills
- MS Office
- Accounting
- Sales Force
- Technical Support
- Data Management
- Process Optimization
- Data Analysis
- Verbal and written communication
- Credit analysis
- Active Listening
- Team Collaboration
Disclaimer
ABOVE MENTIONED DATA IN THE DOCUMENTS TRUE TO BEST OF MY KNOWLEDGE AND BELIEFS.
Hobbies and Interests
- Travelling
- Listening to music
- Playing Indoor & Outdoor Games
- Reading
Languages
- Hindi
- English, First Language
- Hindi, First Language
Timeline
Customer Support Specialist
Webhelp
10.2024 - Current
Credit Balance Analyst
R1RCM
03.2023 - Current
Business Analyst
WM UNIVERSAL SOLUTION PVT LTD
08.2021 - 03.2023
Bachelor of Commerce - Commerce
University of Agra