Vasudev Vibhute

Responsible for ensuring customer satisfaction, managing a team of service representatives, and improving customer service processes.

Key Responsibilities.

* Managing and Supervising the Customer Service Team: Recruit, train, and mentor customer service representatives to maintain high performance, set performance goals, monitor KPIs, and provide regular feedback.

* Process Improvement and Quality Assurance: Implement best practices to streamline customer service operations. Monitor customer interactions to ensure service quality and compliance. Analyze customer feedback and suggest improvements to products and services.

* Handle Customer Complaints and Escalations: Address customer issues, and ensure timely resolution.

* Cross-Selling and Upselling: Implemented targeted cross-selling and upselling strategies, increasing revenue by 20%.

* Collaboration: Collaborated with the sales team to create customized offers, resulting in an annual revenue increase.

* Monitor Service Performance: Track key metrics, like response time, on-time delivery of reports, analyze customer survey feedback data, and maintain the customer satisfaction index. (CSI). Maintain detailed reports on customer interactions, issues, and resolutions.

* Improve Customer Experience: Develop and implement strategies to enhance customer satisfaction and retention.

* Coordinate with other departments: Work with the inspection and marketing teams to address customer needs, desires, pains (NDP), and prepare/modify strategies to fulfill customer requirements.

* Stay updated on industry trends: adopt best practices and innovative approaches to customer support.

* Collaboration and Communication: Work closely with marketing and product teams to enhance the customer experience.

* Training needs analysis: identify the need for training for inspectors, and arrange for necessary actions to develop competency.

* Inspection Quotation: To plan inspection workload validation based on product, location, etc., and provide the best quote to customers to generate revenue.

* Realtime support to inspectors: Provide guidance and support to QE/auditor during inspection/audit, if any technical assistance is required.

* Announced/unannounced visits: A visit to the inspection location to verify inspector performance and integrity check.

• Responsible for overall Quality of Woven tops & Bottoms

(formal & casual wear Parx Brand)

• Executing Pre-production Meetings/Inline/Midline & Final Random Inspections
• Accountable to get Proto done/ Size set Approvals/ PP sample approvals/Wash approvals
• Co-ordination with technical & design team for production related issues & taking corrective actions.
• Maintaining “Anticipation Reports” to Prevent future quality issues in final product to reduce cost of Quality
• Production fallow up in coordination with sourcing team
• Embroidery & Print approvals at vendor place
• Co-ordination with vendors to achieve the required quality levels & implementing quality systems under TQM

To reduce the rejection levels

• Develop, implement, communicate and maintain a quality plan to bring the Company’s Quality Systems and Policies into compliance with quality system requirements.
• Vendor performance analysis based on Production and Quality issues.

• Executing Pre-production Meetings /Inline / Midline / Pre-final & Final Random Inspections
• Accountable for getting Proto done, size set, PP sample approvals, and implementing quality systems in the factory.
• Involving in sampling /embroidery /print, tech pack, pattern checking & follow up with vendor
• Following up orders’ status from sampling to shipment
• Co-ordination with tech dept.For smooth execution of orders.

• Managing Mid line & Final inspection for various US & European buyers as per their standards/guidelines
• Successfully handled various buyers inspections such as Carrefour, Wall mart, Auchan, Sears, QVC, CHICO’S, Migros, M&S, Madura garments, The Home Depot, , Homeless,Kaufland, Shop direct, Amazon.com etc
• Providing AQL & Quality inspection training for the quality inspectors
• Conducting C-TPAT Audits (Customs Trade Partnership Against Terrorism) for US Clients under Global Security Verification Program
• Gathered wide experience of inspecting Apparel, leather garments, Soft- goods, & Hard-goods.
• Monitoring inspection report generation & delivery
• Co-ordination with the labtest.