VASUDEVAN T

Product Manager for the M&E platform used by large CSR clients and NGOs. Work closely with the leadership and technology vendors on product development and adoption initiatives.

Key highlights.

• Acted as a single point of contact for clients, internal teams, NGOs, and technology partners on platform reliability, adoption challenges, and roadmap.
• Owned platform onboarding for clients and internal teams, training them, and ensuring alignment with strategic goals. Managed 15+ clients year on year.
• Facilitate cross-functional coordination across product, tech, consulting, and implementation teams.

Customer Success and Onboarding Manager, reporting to the CEO, responsible for retention of key clients.

Key Highlights:

• Managed executive communication and client escalations, ensuring retention rates above 95% year-on-year.
• Built processes to streamline onboarding and client success, freeing up executive bandwidth.
• Managed the successful negotiation of long-term contract renewals.
• Gained customer acceptance by demonstrating cost reductions and operational improvements.
• Major responsibilities included onboarding customers, building high-quality and wide-ranging customer relations, improving product adoption, and contract renewals.
• Other responsibilities include creating customer advocates to help sales close more deals, helping marketing with PR activities, and actively working with product teams to communicate customer requirements.

• Prospected U.S. healthcare accounts, and managed early-stage relationships for a HIPAA-compliant SaaS product.
• Built long-term rapport with provider networks, setting groundwork for large-scale sales closures.
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• Sourced and nurtured enterprise accounts via cold outreach and ABM tactics.
• Secured the first meeting with a publicly listed UK company, which later converted into a multi-year deal.

• Converted freemium leads to paid accounts, and consistently exceeded revenue targets.

• Assisted in production audits and contributed to the successful supplier contract renewal with KTM and RE.