Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
AssistantManager
Vasudha Gurumurthy

Vasudha Gurumurthy

Ekkatuthangal Chennai

Summary

Knowledgeable and dedicated customer service professional with 6 years of customer servie experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience
3
3
years of post-secondary education
3
3
Languages

Work History

Associate

Guardian India OPT.PVT. LTD
08.2021 - Current
  • Dealing with Guardian Insurance customer queries
  • Provide support over emails
  • Create service requests to appropriate teams to resolve the customer complaints
  • Conduct team huddle
  • Coach/train new batch members
  • Provide intra-team support
  • Connect with inter team members to find resolution

BUNDL Technologies - ORM
03.2019 - 01.2020
  • Handle social media tickets
  • Vasudha Gurumurthy, Handle customer complaints in DM on social media
  • Capturing and Mailing customer issues to the right department
  • Following up with the issues and close looping with the customer with appropriate resolution or compensation
  • Conducting huddles
  • Training new batch members

Engineer

GAVS Technologies
05.2018 - 02.2019
  • Handle inbound calls for US clients
  • Developing training materials
  • Creating MOM of the client training
  • Handle tickets for Service Desk
  • Troubleshooting client system issues
  • Worked in Service desk
  • Helped in developing chat bot for the client website
  • Worked for a Telecom service provider
  • Handled Outbound sales
  • Portrayed exceptional sales skills
  • Promoted as an acting SME
  • Handled a team of 7
  • Coached and trained people on communication

Senior Process Executive

Cognizant Technology Solutions
07.2016 - 03.2017
  • Handling inbound calls and emails for US and South African clients
  • Creating tickets and routing it to the concerned department
  • Following and updating the tickets in the client portal
  • Creating MOM of the client training
  • Developing SOP and training materials
  • Worked on DME (Durable Medical Equipment)
  • Handled outbound and inbound calls with US healthcare providers and Insurance services
  • Handled queries related to Claims, Authorization, benefits and payments
  • Possessed an Acting SME role driving a team of 6 to enhance productivity and quality
  • Prepared Day-to-day reports of various parameters for analyzing and monitoring
  • Provided various Kaizens (Process Improvement ideas)

Education

M.Sc. - Counseling Psychology

Madras University Madras University

B. Sc - Psychology

Dr. MGR Janaki College For Women
03.2011 - 04.2014

Skills

Marital Status : Singleundefined

Work Availability

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Quote

Remember that not getting what you want is sometimes a wonderful stroke of luck.
Tenzin Gyatso, Fourteenth Dalai Lama

Timeline

Associate

Guardian India OPT.PVT. LTD
08.2021 - Current

BUNDL Technologies - ORM
03.2019 - 01.2020

Engineer

GAVS Technologies
05.2018 - 02.2019

Senior Process Executive

Cognizant Technology Solutions
07.2016 - 03.2017

B. Sc - Psychology

Dr. MGR Janaki College For Women
03.2011 - 04.2014

M.Sc. - Counseling Psychology

Madras University Madras University

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