Bonsai Gardening
VASUDHA V
PMO Analyst & Incident & Problem Management & Quality Assurance
Chennai,TN
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
19
19
years of professional experience
Work History
Incident & Problem Management Specialist
Fidelity National Information Services (FIS)
Chennai
01.2016 - Current
- Coordinated major incident (P1/P2) governance including communication and service restoration tracking, facilitating rapid resolution and stakeholder alignment.
- Achieved 100% RCA compliance for Sev-1 and Sev-2 incidents within defined timelines, enhancing incident response effectiveness.
- Reduced repeat incidents by 25–30% through structured RCA and proactive problem elimination.
- Managed enterprise incident and problem management operations to ensure SLA compliance for critical banking applications, minimizing downtime impact.
Senior Test Lead
Hinduja Tech Ltd
Chennai
01.2015 - 01.2016
- Led test strategy development for software applications and systems.
- Led functional testing strategy and optimized test cases to enhance reporting to stakeholders.
- Coordinated testing efforts across multiple project teams and stakeholders.
- Mentored junior testers on quality assurance best practices and methodologies.
Test Lead
Syntel Ltd
Chennai
01.2007 - 01.2015
- Led QA teams and collaborated with development and business stakeholders to achieve successful releases.
- Developed comprehensive test strategies and test plans to ensure quality of enterprise applications.
- Improved release stability by implementing regression testing and quality checkpoints.
- Implemented structured defect management and RCA practices to minimize defect leakage.
Education
Bachelor of Engineering - Computer Science
Anna University
03-2004
Skills
- Incident and problem management(ITIL)
- Major incident management (P1/P2) ITIL
- Root cause analysis (RCA)
- SLA compliance tracking
- Trend analysis
- ServiceNow ticketing tool
- Production support operations
- Change management
- Power Automate
- PMO governance and reporting
- Stakeholder management
Personal Information
Title: Incident Manager | Problem Manager | ITIL | ServiceNow | Production Support | PMO Governance | Banking & Payments Systems | RCA | SLA Management
Accomplishments
Given Enterprise Incident and Problem management Specialist job title after delivering 100 Problem reports with 100% closure record.
Certification
- ISTQB – Indian Testing Board
- Certified Scrum Product Owner (CSPO)-Scrum Allaince
- PMI-RMP-Simplilearn
- CAPM-Simplilearn
- CCBA-Simplilearn
- Lean Management – Beginner Level-Simplilearn
Interests
Acrylic Painting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Incident & Problem Management Specialist
Fidelity National Information Services (FIS)
01.2016 - Current
Senior Test Lead
Hinduja Tech Ltd
01.2015 - 01.2016
Test Lead
Syntel Ltd
01.2007 - 01.2015
Bachelor of Engineering - Computer Science
Anna University