Seasoned Vice President with a proven track record at JP Morgan Chase, specializing in risk management and program management. Excelled in enhancing control frameworks and leading global teams, demonstrating exceptional stakeholder engagement and team-building skills. Achieved significant process optimizations and compliance, underscoring a commitment to operational excellence and client satisfaction.
Overview
22
22
years of professional experience
Work History
Vice President - Program Management - APAC Control Lead
JP MORGAN CHASE
04.2015 - Current
Legal Entity Risk Assessment (LERA): Conduct periodic risk reviews across businesses in the APAC region, focusing on a legal entity standpoint which involves classifying processes as either performing or impacted based on control manager reviews
Evaluation of Legal Entity Processes: Assessment of legal entity's processes, risks, controls, and issues as documented in the control framework aimed to identify top compliance risks through both qualitative and quantitative analysis
Risk Analysis: Highlighted key inherent, residual, and emerging compliance risks within the legal entity, providing a comprehensive view of the risk landscape and ensuring that significant risks are identified and managed effectively
Vice President - Process Management - BCM Alternative Investments
JP MORGAN CHASE
04.2015 - Current
Control Partner for Operations: Manage day-to-day issue management for Alternative Investment Services, focusing on control analysis, daily health issues, and data breach reviews
Promote a collaborative control environment by encouraging self-identification of control concerns and ensuring clear oversight and responsibilities
Risk and Controls Self-Assessment (RCSA): Provide comprehensive support for the business's risk and controls self-assessment which involves quality assurance analysis against defined control objectives, substantiation of control testing, and the establishment of a central 'Quality Assurance' team in Bangalore to oversee global testing and effectiveness assessments for Alternative Investments
Quality Assurance Analysis: Conducted periodic control evaluations on business functions, ensuring that findings were escalated and remediated in a timely manner, with substantiation as required
Audit Support: Led audit engagements from planning to reporting for both internal and external audits
Reviewed audit requirements and ensured adherence by Operations, facilitating smooth audit processes
Associate – Reconciliation Manager
JP MORGAN CHASE
12.2013 - 04.2015
Custody Reconciliation and Data Management: Led the integration of technology and operations to provide efficient reconciliation services, focusing on custody reconciliation and data administration and validation
Process Optimization: Improved reconciliation processes by implementing effective Management Information Systems (MIS), structured break assignments, and an escalation matrix with Transfer Agents to streamline operations
Issue Resolution: Identified and addressed significant issues causing approximately 70,000 monthly Unit Trust transactional breaks, effectively minimizing their impact on operations
Audit Success: Successfully managed and completed both internal and external audits for Hedge Fund of Funds (HFOF) reconciliation, ensuring compliance and accuracy
Global Collaboration: Worked closely with global counterparts to achieve both strategic and tactical goals for the team, fostering a collaborative approach to reconciliation management
Team Development: Cultivated a professional environment that enhanced team performance and ensured alignment with the firm's overall goals, promoting a culture of continuous improvement and excellence
Business Manager – Revenue Forecasting
ORACLE FINANCIAL SERVICES
09.2012 - 07.2013
Revenue Forecasting: Led efforts in revenue forecasting to ensure that projections were closely aligned with actual results, emphasizing the importance of accuracy and strategic planning in financial management
Variance Analysis: Analyzed discrepancies between forecasted and actual revenue at the Line of Business (LOB) level, identifying trends and areas for improvement to enhance financial performance
Operational Leadership: Directed operations teams in collaboration with project teams both in India and overseas, with a focus on maximizing revenue, optimizing resource utilization, and managing client relationships effectively
Issue Resolution: Proactively identified and resolved potential issues that could impact revenue, achieving positive outcomes for the business and ensuring financial stability
Associate – Private Wealth Management
GOLDMAN SACHS
06.2004 - 08.2012
Process Transition: Successfully managed the transition of performance reconciliation processes from Salt Lake City, USA, to Bangalore, India, demonstrating strong project management skills
Technology Development: Played a key role in developing and testing technology support systems, ensuring alignment with business needs and enhancing operational capabilities
Collaboration and Planning: Worked closely with the Salt Lake City Service team to assess resource requirements and establish project timelines, facilitating smooth transitions and project execution
Subject Matter Expertise: Developed deep expertise in client reporting processes, with a strong understanding of operational and compliance procedures, contributing to effective client service
Stakeholder Engagement: Facilitated consensus among global stakeholders for SLA-driven client reporting processes, ensuring alignment and meeting client expectations
Error Management: Performed root-cause analysis of errors and implemented preventive measures to manage escalations effectively, maintaining high service standards
Process Improvement: Contributed to the design and improvement of business processes, systems, and procedures, driving operational excellence
Relationship Building: Demonstrated accountability and urgency in addressing issues, building strong relationships across operations for effective networking and collaboration
Account Analyst
SIEMENS SHARED SERVICES
11.2002 - 06.2004
Process Mapping: Mapped current ('As-Is') and future ('To-Be') processes for the transition of Purchase Ledger and Reconciliation processes, aiding in process optimization and transition planning
Accounts Payable Management: Part of Accounts Payable operations team using SAP for eight different US entities, overseeing the processing of 30,000 documents monthly, totaling USD 400 million, ensuring accuracy and efficiency in transaction processing
Education
Bachelor of Commerce -
Mahaveer Jain College
Bangalore, Karnataka, India
04.2002
Skills
Control Management
Risk Management and Reporting
RCSA
Client Engagement
Program Management
Internal & External Audits
Incident Management
Team Building
Process Transitions
Career Journey
JP Morgan Chase - AVP, Vice President - Dec `13, Present
Oracle Financial Services - Business Manager - Sept `12, July `13
Goldman Sachs - Associate - June `04, Aug `12
Siemens Shared Services - Analyst - Nov `02, June `04
Timeline
Vice President - Program Management - APAC Control Lead
JP MORGAN CHASE
04.2015 - Current
Vice President - Process Management - BCM Alternative Investments
Client Services Specialist & Associate Banker at JP Morgan Chase & Chase BankClient Services Specialist & Associate Banker at JP Morgan Chase & Chase Bank