A Learning and Development professional in the Hospitality Industry with 5 years of experience in Associate Development, Process Management and Productivity Improvements.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Manager - Learning and Development
The Taj Mahal Palace Mumbai
Mumbai
11.2022 - Current
Providing key inputs of learning & development aspects for all activities and plans for the unit.
Reinforcement of learning & developmental initiatives in the unit through supporting individual & team development, career development, training & experience-based learning.
Coaching and mentoring new Joinee
Interacting with departmental / unit functional heads on a daily basis in areas of Employee development, providing appropriate support to operational departments
Partnering in interventions for organizational & leadership development, including conducting training programs
Reviewing training effectiveness in unit, and review the same with unit Management committee
Partnering in Corporate initiatives as required from time to time
Participating & assisting in the unit career development process along with the General Manager, the department heads and the Unit HR Manager
Preparing Annual Training plans and calendars for unit, responding to departmental needs
Coordinating training activities being carried out for unit by external agencies including briefing them about requirements
Aligning & driving the Learning & Development function for the unit, along with the business objectives / goals.
Developing people capabilities in unit ensuring learning and development opportunities for employees in the unit, at all levels.
Developing & integrating Learning & Development activities within the framework of the unit
Allocation financial resources for training plans for unit
Establish and maintain group of contacts with Hospitality Colleges to set up system for entry-level employment and Internship Programme.
Head of Learning & Development
IHCL (Taj Group of Hotels)
Pune
01.2020 - 10.2022
Partner with the General Manager and the Heads of Department for the training and development plans for the associates in the hotel.
Providing key inputs of learning & development aspects for all activities and plans for the unit.
Reinforcement of learning & developmental initiatives in the unit through supporting individual & team development, career development, training & experience-based learning.
Coaching and mentoring new Joinee
Interacting with the departmental / unit functional heads on a daily basis in areas of Employee development, providing appropriate support to operational departments
Partnering in interventions for organizational & leadership development, including conducting training programs
Reviewing training effectiveness in the unit, and review the same with unit Management committee
Partnering in Corporate initiatives as required from time to time
Participating & assisting in the unit career development process along with the General Manager, the department heads and the Unit HR Manager
Preparing Annual Training plans and calendars for the unit, responding to departmental needs
Coordinating training activities being carried out for the unit by external agencies including briefing them about requirements
Aligning & driving the Learning & Development function for the unit, along with the business objectives / goals.
Developing people capabilities in the unit ensuring learning and development opportunities for employees in the unit, at all levels.
Developing & integrating Learning & Development activities within the framework of the unit
Allocation financial resources for training plans for the unit
Establish and maintain a group of contacts with Hospitality Colleges to set up a system for entry-level employment and Internship Programme.
Classroom Training on Cultural Sensitization and Millennial Workshop and Food Safety Training certification
Human Resources Coordinator
IHCL (Taj Group of Hotels)
Pune
01.2018 - 01.2020
Driving recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
Directed job fairs to bring in local talent for long term and seasonal positions.
Implemented tracking database for employee professional development, licensure renewal credits and renewal deadlines.
Entered personnel and subcontractor data into central database.
Sourcing and attracting candidates by using databases and social media.
Establish and maintain a group of contacts with Hospitality Colleges to set up a system for entry-level employment.
Conducting interviews and filtering candidates for all the open positions.
Handling Pre – joining and joining formalities of new joinees and ensure that all personnel files are up-to-date as per set standards
Assist with day to day HR operations.
Compilation and updating of employee records in HRMS.
Responsible for Preparation and Implementation of Annual Employee Engagement Calendar.
Administering the Employee Recognition Program in the hotel
Assist the Human Resource Manager in driving Employee Satisfaction Survey closures for the hotel.
Organize ODC Boys/Casuals from Catering Colleges for In-house and Outdoor Banquet events.
Administration of Staff Dining: Conduct Cafeteria Committee Meetings, Menu Planning, Hygiene, Upkeep of cafeteria, conduct cafeteria survey etc.
Assist in monitoring of Bio-Metric Attendance System
Actively involved in achieving targets for all audits.
Staff accommodation Management.
Assist in implementation of Grievance and Complaint Management Cell.
Handling Employee Engagement activities
Ensure all HR related activities are covered in Corporate Articles.
Trainee Chef
IHCl (Taj Group of Hotels)
Pune
06.2017 - 01.2018
Handling complete shift at the continental main kitchen.
Education
Bachelor in Hotel Management - Hotel Management
Dr. DY Patil IHMCT
Pune, India
07.2013 - 06.2017
Skills
Process Improvement
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Cooking
Indian Gravies and Curries
Timeline
Assistant Manager - Learning and Development
The Taj Mahal Palace Mumbai
11.2022 - Current
Head of Learning & Development
IHCL (Taj Group of Hotels)
01.2020 - 10.2022
Human Resources Coordinator
IHCL (Taj Group of Hotels)
01.2018 - 01.2020
Trainee Chef
IHCl (Taj Group of Hotels)
06.2017 - 01.2018
Bachelor in Hotel Management - Hotel Management
Dr. DY Patil IHMCT
07.2013 - 06.2017
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