Vasumathy S
Bengaluru
Summary
Production Engineer specializing in process improvement and quality assurance. Ensures continuous uptime and monitors performance of critical CDN services at Yahoo. Collaborates with cross-platform teams across US, EMEA, and APAC to enhance system operability and implement effective solutions. Experienced in managing diverse issues and escalations during 12/7 on-call rotations.
Overview
14
14
years of professional experience
Work History
Senior Production Engineer
Yahoo SDC Pvt. Ltd
Bengaluru
05.2017 - Current
- Orchestrated traffic and CDN services at scale, optimizing infrastructure and tools for peak performance.
- Enhanced availability, performance, and scalability by implementing monitoring, automation, and redundancy plans.
- Resolved complex system and network issues to improve reliability and system performance.
- Provided top-tier escalation support in 12/7 on-call rotations for core services and tools.
- Contributed to development and maintenance of automation systems managing critical infrastructure.
- Administered, built, and troubleshot mission-critical environments including Production, Stage, Dev, Test, and QA.
- Coordinated with downstream service owners during upgrades to ensure seamless transitions.
- Developed engineering documentation for change notices, ensuring clarity in procedural updates.
Service Reliability Engineer
Yahoo SDC Pvt. Ltd
Bengaluru
10.2016 - 05.2017
- Monitored services including Openstack, DNS, and storage to minimize revenue impact.
- Executed remediation on complex system issues, achieving a 70% reduction in escalations.
- Analyzed multiple properties and application dependencies to establish practical solutions for non-routine problems.
- Provided technical guidance to Operations team, assisting in resolution of medium and high severity incidents.
Operations Engineer
Yahoo SDC Pvt. Ltd
Bengaluru
08.2015 - 10.2016
- Provided technical assistance for production issues across Yahoo infrastructures, including Network, Openstack, CDN, DNS, and Storage.
- Executed first-level triage for incidents to ensure quick resolution.
- Analyzed alerts and adhered to runbook procedures to maintain operational standards.
- Coordinated with Tier 2, Incident Management, and Site Operations for incident creation and support.
- Documented and escalated issues to Subject Matter Experts based on statistical analysis of alerts and incidents.
- Facilitated communication between teams to enhance incident response effectiveness.
- Maintained records of incidents to track performance metrics and identify improvement areas.
IT Engineer
Yahoo SDC Pvt. Ltd
Bengaluru
05.2013 - 08.2015
- Supported Yahoo! employees by addressing diverse tasks, including standard and complex IT support.
- Monitored and prioritized incoming tickets to ensure timely resolution of service requests.
- Troubleshot issues related to desktops, laptops, video conferencing, network, and software.
IT Analyst
CISCO Pvt. Ltd
Bengaluru
03.2012 - 03.2013
- Facilitated customer interaction to enhance service delivery and responsiveness.
- Assigned cases to appropriate teams for efficient resolution.
- Managed technical escalations to minimize disruption and maintain user satisfaction.
- Resolved technical queries regarding user ID, Outlook, and storage issues.
- Assisted with application installation and system refresh for Windows and Mac OS.
- Addressed hardware and software challenges to ensure seamless operations.
Education
Bachelor of Science - Computer Science
SJCIT
Karnataka,India08.2011
Skills
Cloud services: AWS and Cloudflare
- Infrastructure as code: Terraform, Packer, and Ansible
- Programming languages: Python and Bash
- Operating systems and networking: Linux, DNS, CDN, and traffic management
- Observability and operations: Splunk, monitoring, incident management, and on-call support
- Development tools: GitHub, JIRA, and Confluence
Projects
- Designed and automated SSL certificate request workflows for a large-scale redirect service using APIs and CI/CD pipelines.
- Architected end-to-end project workflows, focusing on reliability and operational efficiency.
- Built a synthetic monitoring platform to continuously validate performance and connectivity.
- Led ownership of the Edge 2.0 initiative, including bringing up multiple PoP sites to support proxy and caching services.
- Owned the redirect service end to end, including architecture, operations, and production support.
- Implemented AWS infrastructure for the redirect service using Packer, Terraform, and Ansible.
- Currently migrating the redirect service to Cloudflare to simplify edge operations and improve scalability.
Timeline
Senior Production Engineer
Yahoo SDC Pvt. Ltd
05.2017 - Current
Service Reliability Engineer
Yahoo SDC Pvt. Ltd
10.2016 - 05.2017
Operations Engineer
Yahoo SDC Pvt. Ltd
08.2015 - 10.2016
IT Engineer
Yahoo SDC Pvt. Ltd
05.2013 - 08.2015
IT Analyst
CISCO Pvt. Ltd
03.2012 - 03.2013
Bachelor of Science - Computer Science
SJCIT