VASUMITHA THARANENDIRAN

Provide excellent customer service to all external and internal journal stakeholders (e.g., editors, authors, publishers, colleagues)
Follow precise set of workflow protocols and ensure all manuscript requirements are met
Facilitate manuscript peer review through outreach to editors and reviewers as directed
Complete all assigned tasks during scheduled hours and meet productivity expectations
Provide editor, reviewer, and author technical support related to submission requirements and the submission system

Respond to authors, reviewers, editors and manuscripts related queries.

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To search the medical instruments full details with the help of search engine tool and send it to the client ensuring accurate data attribution and adherence to quality standards.Work along with the team members for data consistenc.

Coached new team members on service techniques and provided scoring through quality assurance program