Vatan Kaissary
Educator
Mumbai
Summary
Enthusiastic and empathetic beginner special educator eager to make a positive impact in the lives of students with diverse learning needs. Possessing a strong foundation in educational theory and a passion for fostering inclusive environments, I am dedicated to supporting the academic, social, and emotional growth of every learner. Committed to continuous professional development, collaboration, and creative problem-solving to meet the unique needs of each student. Ready to contribute energy, enthusiasm, and a willingness to learn to a dynamic educational team.
Overview
8
8
years of professional experience
2
2
Certifications
4
4
Languages
Work History
Customer Service Executive
Qatar Airways
06.2012 - 03.2013
- Trained new personnel regarding company operations, policies and services.
- Evaluated interactions between associates and customers to assess personnel performance.
Inflight Manager
Go Airlines
06.2007 - 11.2011
- Consistently achieved high passenger satisfaction scores by delivering exceptional customer service.
- Addressed passenger concerns with empathy and professionalism, resolving issues promptly.
- Enhanced customer satisfaction by ensuring timely and efficient service during flights.
Sales Executive – Backoffice All India Airport sales
Go Airlines
11.2006 - 03.2007
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Monitored customers for signs of security concerns and escalated issues to management.
- Created and implemented successful sales campaigns to drive leads and increase sales.
Customer Care Executive – Ground operations
Go Airlines
09.2005 - 10.2006
- Handling all ground operation at the Airport to ensure smooth departures and arrivals of flight.
- Handling flight delays.
- Handling customer complains like baggage issues lost and found belonging of customer.
Education
Diploma - LD - Learning Disability Remedial Teaching Diploma
Manthan Institute
Mumbai, India 04.2001 -
Post Graduation - Early Childhood Care And Education
National Academy
Malad Mumbai 04.2001 -
Skills
Eager to learn and quick to appraise new situation
Love interacting with people and keen in learning new things
Effective communication, team building and relationship management skills
Patience, Creativity and Time management
Certification
Learning Disability Remedial Teacher’s Training Diploma course, Manthan Institute, Tardeo Mumbai, 1 year
Accomplishments
Received Certificate from Government of Maharashtra for Excellence in customer service in the year 2006.
Timeline
Customer Service Executive
Qatar Airways
06.2012 - 03.2013
Inflight Manager
Go Airlines
06.2007 - 11.2011
Sales Executive – Backoffice All India Airport sales
Go Airlines
11.2006 - 03.2007
Customer Care Executive – Ground operations
Go Airlines
09.2005 - 10.2006
Diploma - LD - Learning Disability Remedial Teaching Diploma
Manthan Institute
04.2001 -
Post Graduation - Early Childhood Care And Education
National Academy
04.2001 -