Vatsala Mathur
Ghaziabad
Summary
Results-driven HR Professional experienced in customer service, sourcing, staffing, and recruitment within IT and Non-IT sectors. Enhanced growth and profitability by building strong client relationships and developing effective business strategies. Focused on cultivating high customer satisfaction through negotiation and communication skills while providing training and mentoring to align workforce capabilities with business objectives.
Overview
20
20
years of professional experience
Work History
Entreprenuer
HRTech Solutions
10.2020 - Current
- Developed and implemented comprehensive business strategies driving company growth and enhancing profitability.
- Established operational frameworks improving client engagement and streamlining communication.
- Results-driven Human Resources Entrepreneur and Talent Acquisition Specialist with 15+ years of experience in handling end to end recruitment cycle from partnering with clients ,taking requirements, working on multiple positions and taking candidates till final closure.
- Prepared and presented MOUs to new clients, successfully negotiating key terms and securing partnerships.
- Fostered relationships with key clients and stakeholders, enhancing customer satisfaction and loyalty.
- Conducted consistent follow-ups with prospective clients to facilitate onboarding.
- Set ambitious expectations for operations and established pathways to accomplishing goals.
- Recruited and trained new hires.
Senior Talent Acquisition Specialist
Pyramid Consulting
Noida
01.2020 - 03.2020
- Managed full recruitment cycle, from initial sourcing and screening to interviewing and offering.
- Managed end-to-end recruitment lifecycle, enhancing candidate experience from screening to offer negotiation and onboarding.
- Streamlined recruitment processes, reducing time-to-hire and enhancing overall candidate satisfaction.
- Supported hiring managers in recruiting high-performing specialists and experts for improved operational success.
- Negotiated terms with recruitment agencies and third-party providers, improving service quality and cost-effectiveness.
IT – Senior Talent Acquisition Specialist
Cinntra InfoTech Solutions Pvt. Ltd
Noida
02.2018 - 11.2019
- Managed end-to-end recruitment lifecycle, enhancing candidate experience through initial screening, offer negotiation, and onboarding at client location.
- Sourcing: Working on job portals to source the relevant profiles
- Screening: Validating the resumes according to the mandate given by the client
- Taking preliminary T Con and Skype rounds of the candidate to judge the relevance of the candidates.
- Conducted the initial technical round for candidates.
- Doing Salary Negotiation.
- Verifying all the documents sent by the candidate.
- Taking the requirements from the client and coordinating with them.
- Coordinated client follow-ups on candidate profiles to maintain engagement and streamline recruitment process.
- Setting up interviews with the client and sending the feedback mail to them
- Coordinating with the candidate till he joins the company.
- Mentored new joiners on recruitment processes and client handling to ensure effective integration into the team.
- Also worked as acting TL in the absence of Team Leader.
- Positions Handled: Java Developer, PLSQL, OBIEE, UI Developer, Testing, Automation, Project Coordinator, Oracle, SAP, Fusion-based positions etc.
- Achievement: Got best employee award in the year 2018
- Preparing the Job Description, if required.
- Executed mass email campaigns to engage potential candidates.
- Expert in utilising Job Boards (Naukri, Monster, shine etc.), database, sending mass mails, doing job postings.
- Worked on Oracle based niche profiles
HR Consultant
People Connect
Noida
08.2016 - 02.2017
- Hiring: Handling the end-to-end recruitment for mid-level in IT, Energy, Ecommerce, Banking, Consulting, FMCG Sectors
- Talent Acquisition: Sourcing and acquiring skilled candidates for client’s needs and to meet their requirements.
- Sourced candidates through job portals to fulfil client requisitions
- Validated resumes against client mandates to ensure quality of candidates
- Conducted preliminary telephonic conversations to assess candidate suitability for profiles
- Negotiated salary offers with candidates to ensure alignment with client budgets.
- Expert in utilizing Job Boards (Naukri, Monster, shine etc.),database
- Some of the Technical skills sourced- Technical Architect, Machine Learning, and ICT.
Recruiter
First call HR Solutions
Noida
05.2014 - 12.2015
- Volume hiring: Handling the end-to-end recruitment for mid-level in ITES/BPO/KPO
- Specializing in volume/bulk/mid-level hiring
- Done Mid-level hiring till Deputy /Team Manager Level for a wide range of domains like Finance and accounts, Investment Banking, Investment Research, RFP and Presales/BD etc.
- Sourced candidates through job portals to fulfil recruitment requisitions effectively
- Screening: Validating the resumes according to mandate given by the client
- Taking preliminary Tcon with the candidate to judge their suitability for the profile
- Sourced candidates with technical skills including .NET, MSBI, SEO/SEM, and Java development
- Expert in utilizing Job Boards (Naukri, Monster, shine etc.),database
- Conducted training sessions for new joiners on job portal usage and candidate engagement, covering candidate search techniques, communication, and interview scheduling
- Analytics/Data Mining skills handled: Tableau, SAS, SPSS, MS-Access, qlik view etc.
Recruiter-Service Delivery
B Cube IT Services
Noida
05.2012 - 12.2012
- Reviewed customer profiles to identify suitable job opportunities from various portals
- Compiled and organised customer database to streamline access for job matching
- Sending job opportunities to customers on the basis of their candidature
- Contacted customers of timesjobs.com who used job seek service to understand their needs
Sr. Associate Customer Care
HCL Technologies BPO Services
Noida
04.2008 - 07.2009
- Contacted B2B customers of BT to gather feedback and strengthen customer relationships
- Trained junior associates in proper procedures, team policies and strategies for success.
- Reviewed work of junior associates, identified knowledge gaps, corrected mistakes and recommended changes to prevent future mistakes and improve performance.
- Managed data collection, visualisation and reporting for projects of different scale and applications.
- Conducted market surveys to identify potential areas for business expansion and inform strategic decisions
Team Member in Sales & Survey Process
NIIT Smart Serve BPO
Gurgaon
03.2006 - 10.2007
- Collaborated with sales team at U.K. electricity company to support process and improve customer experience
- Engaged B2C customers in U.K. to resolve inquiries and enhance satisfaction
- Facilitated surveys for companies, gathering valuable customer insights
Education
MBA - HR
Amity School of Distance Learning
Noida, U.P01-2013
Post Graduate Diploma - Computer Applications
Allahabad Agriculture Institute, Deemed University
Prayagraj, UP01-2005
Graduation - B. Com.
Rajasthan University
Jaipur, Raj.01-2002
O Level -
DOEACC
New Delhi01-2002
12th -
ISC
Prayagraj, UP01-1999
10th -
ICSE
Prayagraj, UP01-1997
HR Generalist Training -
SLA Consultants
Laxmi Nagar, DelhiSkills
- Talent acquisition
- Recruitment management
- Onboarding strategies
- Client management
- Client engagement
- Negotiation skills
- Operational leadership
- Strategic planning
- Data analysis
- Effective communication
- Relationship building
- Talent development
Languages
Hindi
English
Personal Information
Father's Name: Sri. Kuldeep Mathur
Custom
I hereby declare that the above-furnished information is correct to the best of my knowledge and belief.
Timeline
Entreprenuer
HRTech Solutions
10.2020 - Current
Senior Talent Acquisition Specialist
Pyramid Consulting
01.2020 - 03.2020
IT – Senior Talent Acquisition Specialist
Cinntra InfoTech Solutions Pvt. Ltd
02.2018 - 11.2019
HR Consultant
People Connect
08.2016 - 02.2017
Recruiter
First call HR Solutions
05.2014 - 12.2015
Recruiter-Service Delivery
B Cube IT Services
05.2012 - 12.2012
Sr. Associate Customer Care
HCL Technologies BPO Services
04.2008 - 07.2009
Team Member in Sales & Survey Process
NIIT Smart Serve BPO
03.2006 - 10.2007
MBA - HR
Amity School of Distance Learning
Post Graduate Diploma - Computer Applications
Allahabad Agriculture Institute, Deemed University
Graduation - B. Com.
Rajasthan University
O Level -
DOEACC
12th -
ISC
10th -
ICSE
HR Generalist Training -
SLA Consultants