Vatsalya Kishore
Service Delivery Specialist
Patna,BR
Summary
Enthusiastic service delivery consultant eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Holds clear understanding of customer service practices and Motivated to learn, grow and excel in Customer support Industry
Overview
6
6
years of post-secondary education
3
3
years of professional experience
Work History
Service Delivery Consultant
Tata Consultancy Services
Gurgaon , Haryana
11.2019 - Current
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Technical Support Engineer
Concentrix India private Limited
Gurgaon, Haryana
09.2017 - 06.2019
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Patched software and installed new versions to eliminate security problems and protect data.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
Education
Bachelor of Science - Bachelor in Technology( Computer Science)
The ICFAI University
Dehradun, Uttrakhand 07.2013 - 07.2017
High School Diploma -
Nawada High School
Nawada, Bihar 07.2011 - 07.2013
Skills
Good listening skills
Relationship-Building
Multitasking abilities
Written Communication
Cultural awareness
Customer Service
Organization and Time management
Detail-oriented
Analytical skills
Interpersonal Communication
Excellent work ethic
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 5 to 8 staff members.
- Awarded the best team player for 3 consecutive months in my previous project
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Service Delivery Consultant
Tata Consultancy Services
11.2019 - Current
Technical Support Engineer
Concentrix India private Limited
09.2017 - 06.2019
Bachelor of Science - Bachelor in Technology( Computer Science)
The ICFAI University
07.2013 - 07.2017
High School Diploma -
Nawada High School
07.2011 - 07.2013