Avid Reader of Fiction and Manga: Devote time to exploring the realms of fiction, from classic novels to contemporary literature Additionally, enjoy delving into the captivating world of manga, appreciating the unique blend of storytelling and visual artistry that this medium offers
Vatsalya Thakur
Account Manager
Gurgaon
Summary
Dynamic and results-driven professional with a proven track record in client services, digital support, and strategic analysis. Over 7+ years in the events, BPO, and technology sectors, demonstrated expertise in handling logistics, facilitating customer support, and contributing to the development of Web 3.0 strategy with a keen understanding of client needs.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Account Manager
Metaform Ventures Private Limited
Gurgaon
01.2023 - Current
- Spearheaded Web 3.0 research initiatives, providing essential insights to support team
- Played pivotal role in formulation and execution of Web 3.0 strategy
- Actively participated in brainstorming sessions, contributing ideas, and supporting pitches
- Skillfully crafted compelling pitch decks and continuously honed expertise in PowerPoint presentations
- Collaborated with team to create and organize pitch resources, enhancing overall pitch effectiveness
- Coordinated with creative team and external stakeholders to ensure seamless project delivery
- Kept abreast of developments in Web 3.0 space and consistently updated team on relevant trends
- Provided valuable research support to content team, sharing expertise in Web 3.0 and Crypto space.
Senior Analyst
Globallogic Technologies PVT Ltd
Gurgaon
01.2020 - 01.2023
- Conducted quality analysis using Google's tools and successfully onboarded new clients through effective email communication
- Managed reporting and problem-solving processes for partners through chat and emails
- Collaborated with process managers to enhance processes for both clients and agents.
- CCQI Task (Customer Content Quality Issues)
Found challenges in the system and got fixes implemented from the broader teams to improve the overall performance of team. - Saved the organization from USD 7000 fraud by flagging fraudulent partners.
Helped the organization save money and retain customer. Also, received award for the same by the organization. - Introduced new feature in work tool.
The screenshot feature was missing from the chat tool, we had team discussion and reached out to Google to implement the feature. - Self-Help Improvements
Improved Partner Contact Us form and self-help documentation to promote resource utilization.
Senior Chat Advisor
Concentrix Daksh Pvt Ltd
Gurgaon
08.2017 - 12.2019
- Provided customer support for digital services offered by Amazon.com.
- Facilitated 60+ training sessions for new employees and actively contributed to their onboarding process.
- Managed rosters and logistics, showcasing strong organizational and leadership skills.
Client Services Executive
Colors Events
Jaipur
08.2015 - 02.2018
- Coordinated logistics, hospitality, and Food & Beverages for various events, ensuring client satisfaction.
- Acted as key liaison between clients and company, fostering effective communication channels.
- Developed open and efficient communication channels with clients, beneficial for cross-departmental use.
Education
Bachelor of Science - Physics, Mathematics, Psychology
University of Rajasthan
Jaipur 04.2012 - 03.2015
Skills
Effective Time Managementundefined
Interests
Fitness Enthusiast: Engage in regular workout routines to maintain a healthy and active lifestyle Believe in the positive impact of physical well-being on overall productivity
Anime Enthusiast: Passionate about the rich storytelling and artistic expression found in anime Enjoy exploring different anime series and genres as a source of entertainment and cultural appreciation
Timeline
Account Manager
Metaform Ventures Private Limited
01.2023 - Current
Senior Analyst
Globallogic Technologies PVT Ltd
01.2020 - 01.2023
Senior Chat Advisor
Concentrix Daksh Pvt Ltd
08.2017 - 12.2019
Client Services Executive
Colors Events
08.2015 - 02.2018
Bachelor of Science - Physics, Mathematics, Psychology
University of Rajasthan
04.2012 - 03.2015
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