Vazid Shaik
Ongole, Andhra Pradesh
Summary
Driven Rooms Division Manager with 14 + years of experience in Hospitality Operations, Business Administration, Customer Service, Sales & Marketing, Staff Management, Budget Analysis and Cost Control.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Hotel Operations Specialist
Self Employed Consultant
Ongole
08.2023 - Current
- Provide expert consulting services for the planning, setup, and operations of hotels and restaurants.
- Assist clients with concept development, operational procedures, and staff training.
- Oversee layout design, vendor selection, and procurement to ensure optimal workflow and cost efficiency.
- Advise on compliance with industry standards, licensing requirements, and health regulations.
- Collaborate with stakeholders to create tailored solutions that align with business goals and enhance guest experiences.
Rooms Division / Operations Manager
ANHR Group
Muscat
01.2019 - 03.2023
- Responsible for managing the day-to-day operations of a 148-room hotel, with a particular emphasis on room bookings, banquets, and food and beverage sales
- Accountable for all personnel actions, assets, property, and their optimization to achieve organizational goals
- Conduct regular hotel audits, identified areas for improvement, and ensured corrective measures were taken on time
- Foster open communication by meeting regularly with managers, supervisors, and staff
- Forecasting and analyzing daily sales, staffing, and cash flows
- Worked diligently to achieve financial goals while prioritizing customer satisfaction
- Played an active role in staff development, including performance reviews and recruitment assistance
- Led Daily and weekly intradepartmental meetings to enhance communication and resolve issues
- Set and managed departmental goals, controlled expenses, approved purchases, and ensured adherence to corporate procedures
- Overseeing the maintenance and repair of the facility, ensuring it's in top condition for guests and staff
- Collaborate with operations and sales teams to optimize profitability and enhance guest satisfaction
- Managing safety protocols, fire safety, and security systems
- Partner with local travel agents and tour operators to boost tourist business
- Monitor OTA rates to ensure higher occupancies
- Develop and maintain guest relations to achieve increased customer retention
- Resolves customer complaints from all areas of hotel, handling all guest interactions with highest level of hospitality and professionalism
- Preparing all relevant management reports and analysis related to hotel occupancies, revenues, room nights, and average room rates
Front Office Manager
Hotel Green Park
Hyderabad
04.2017 - 11.2018
- Ensured adherence to all departmental and service standards
- Communicated corporate objectives to various divisions, meeting deadlines, and adhering to company budgets
- Supervised a team of 27 personnel, enforcing company policies, protocols, work rules, and disciplinary actions
- Assisted guests with information about hotel facilities, consistently delivering professional, friendly, and helpful service
- Maintained team members' knowledge of hotel products, services, pricing, policies, as well as local areas and tourist attractions
- Maximized room occupancy at optimal rates and used upselling techniques to promote hotel services and facilities
- Gathered guest feedback to improve service quality and extend the hotel experience to all guests
- Assisted the HR manager in interviewing potential employees, asking appropriate questions, and providing feedback after interviews
- Managed complaints, resolved disputes, and addressed grievances and conflicts
- Monitored adherence to all credit policies and procedures to minimize bad debts and rebates
- Acted as a liaison between the sales and front desk staff to ensure flawless execution of all group events
- Compiled and maintained daily, weekly, monthly, and quarterly room sales reports
- Prepared reports to assist business leaders in key decision-making and strategic operational planning
Front Office Manager
Ayana Fort Kochi
Kochi
09.2016 - 04.2017
- Oversaw work processes and performed quality control tasks to increase revenue and higher guest satisfaction
- Delivered performance reviews, recommending additional training or advancements
- Defined clear targets and objectives and communicated to other team members
- Maintained professional demeanor by staying calm when addressing unhappy or angry guests
- Supervised staff of 15 personnel by implementing company policies, protocols, work rules and disciplinary action
- Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs
Assistant Front Office Manager
Hotel Sarovar
Ongole
09.2014 - 09.2016
- Actively listened to customers, addressed concerns promptly, and escalated major issues to the Front Office Manager
- Operated within applicable standards, policies, and regulatory guidelines to ensure a safe working environment
- Implemented operational improvements that resulted in cost savings and improved profit margins
- Enhanced customer satisfaction by effectively resolving issues
Baker & Customer service assistant
Sainsbury's
Sheffield
09.2010 - 06.2014
- Managed inventory and ensured that products met customer demands
- Provided product advice, presented items to customers, and offered related sales and special offers
- Received training in baking frozen bakery items, including baking times, temperatures, and bakery equipment maintenance
- Successfully achieved sales, waste, and shrinkage targets for the in-store "bakery department."
- Established merchandising, sales, and profit objectives to drive business success
- Complied with health and safety codes to protect both staff and customers
Education
Master of Science - International Hospitality Management
Sheffield Hallam University
Sheffield, UK04.2012
MBA - Master of Business Management
ICFAI University
Hyderabad, India06.2009
Skills
- Business acumen
- Interpersonal skills
- Operational knowledge
- Financial management
- Budgeting
- Conflict management
- Leadership and Team Management
- Communication and Representation
- Quality Control
- Staff Development and Recruitment
- Expense Management
- Facility Maintenance
- Profit Improvement Strategies
- Policy Adherence
- Crisis Management
- Guest Interaction and Satisfaction
- Department Supervision
- Forecasting and Planning
- Sales and Revenue Optimization
- Legal Compliance
- Performance Management
- Audit compliance
- Effective communication
- Adaptability and Problem-Solving
- Health and Safety Regulations
Accomplishments
- Won the "Haute Grandeur" award in 2020 for Best Luxury/Green Resort.
- Awarded as Mr. Hospitality 2018 by the "Association of Catering Professionals," Hyderabad, India.
- Improved monthly REVPAR in 2021 - 2022 despite limited resources and budgets.
- Supervised a 60-room renovation project.
- Improved hotel review scores on all OTA platforms.
Certification
Detection of Fraudulent Travel Documents certified by Consulate General of USA. 05-2018
Languages
Telugu
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Malayalam
Intermediate (B1)
B1
Arabic
Intermediate (B1)
B1
IT SKILLS
- IDS
- OPERA
- MS OFFICE
- OUT LOOK
Timeline
Hotel Operations Specialist
Self Employed Consultant
08.2023 - Current
Rooms Division / Operations Manager
ANHR Group
01.2019 - 03.2023
Front Office Manager
Hotel Green Park
04.2017 - 11.2018
Front Office Manager
Ayana Fort Kochi
09.2016 - 04.2017
Assistant Front Office Manager
Hotel Sarovar
09.2014 - 09.2016
Baker & Customer service assistant
Sainsbury's
09.2010 - 06.2014
Master of Science - International Hospitality Management
Sheffield Hallam University
MBA - Master of Business Management
ICFAI University
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