Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
V Bhaskara Rao

V Bhaskara Rao

Sr Support Engineer

Summary

Associate with 7+ years of experience in administration, Office 365 IT operations are to ensure that business networks and processes are running smoothly and effectively so as to enable the fulfillment of the company’s target goals. coordinating with Mac, iOS, Dell, and Workstation VMware vendors. Logging complaints for laptops and desktops for hardware-related issues Working on the mailing application, Active Directory, managing user accounts, creating new OUs, and smart computers Group Accounts for JAMF Pro and Users Windows XP, Vista, 7, 8, 8.1, 10, and 11 server installation, upgrade, and troubleshooting, 2013. Installing software and applications to user standards, JAMF Pro the standard for Apple management and a leading solution that delivers the best and most secure end user experience for Mac, iPad, and iPhone. With automated management and powerful customization options, JAMF Pro delivers everything IT needs to maximize their time and enable end users to be more creative, productive, and happier. Empower those who choose Apple to use the best of Apple. Inventory Management Automatically collect hardware, software, and security configuration details from your Apple devices. Actively resolving tickets on daily issues of different kinds generated due to AD synchronization, whereas Infrastructure Administrator working on exchange, O365, Skype, MS Teams Apps fomes power apps implementation Belt with power platform viva inside viva learning viva goals SharePoint has agricultural and client users. Troubleshooting experience with Outlook Web Access (OWA) and ActiveSync. Deploying operating system template images using VMware infrastructure at the client experience in the assignment and application of policies in MS Teams. Client-side. experience monitoring and updating all the licenses in MS Teams apps. Installation of MS Teams in Microsoft and JAMF Pro Mobile devices (MMD) and registration.

Overview

8
8
years of professional experience
4
4
Certifications

Work History

Allyis Tech Mahindra
01.2022 - Current
  • Microsoft SME Microsoft 365 Viva Goals
  • Consistently worked with the team to identify and implement quality improvements resulting in reduced time to test and higher confidence in results through automation and tools
  • Regularly conducts system audits, prepares a report covering a set of recommendations for improving system hardware and software standards
  • Involvement in technical discussions with the development team to understand the product better, document them and address customer concerns raised related to the product
  • Provide on-call and ongoing troubleshooting, technical suggestions to internal and external stakeholders
  • Cloud server support
  • Timely reporting on the log sheet for the rapid response to any glitches
  • Ensures the efficient flow of the company’s information systems in order to provide top-level support and maximum performance of client accounts
  • Provides technical support and guidance for both voice and non-voice/data networks.

2nd Line Support Engineer

TCS
06.2020 - 01.2022
  • MBDU Microsoft 365
  • Coordinate with the Configuration Team for completing configuration and system handover Collaborate with users to resolve queries
  • Drive UAT sessions and obtain necessary sign-offs to handover to support
  • Engage in all large and complex opportunities and use technical skill-set to win customer mind-share
  • Develop and build relationships with customers & technology partners at various levels
  • Deliver expert level support to customers during product evaluation and POC
  • Put together design guidelines and recommend improvements to customers for the networks they support
  • Remote Infrastructure support
  • Provide feedback to product management and engineering, engage in the product development process
  • Build monitoring for all aspects of infrastructure and the platform and implement Alerting mechanism using cloud solutions
  • Maintain end-to-end security ensuring that we meet best practices standards.

Associate Engineer

TEKSKILLS PVT. LTD,
Jamshedpur
10.2018 - 01.2019
  • For Cloud and Office 365 Admin
  • Comply with external Compliance requirement & audits
  • Incorporate Best Practices across locations
  • Manage Antivirus server and ensure timely patching of virus definitions
  • Deploy multi-site firewall implementation to support business operations and provide improved network security with high availability
  • Identify areas for process and efficiency improvement within Platform Services Operations, recommend solutions and assist in implementation
  • Actively facilitate continuous improvement
  • Coordinate IT equipment purchases with vendors in India
  • Support the roll-out of new tools and systems to employees
  • Maintenance and Administration of router, switches, firewalls
  • Resolving IP routing problems and connectivity issues within enterprise network
  • Working on various network devices including Firewalls, routers and switches
  • Configuring security policy on checkpoint firewall to meet network security policy
  • Design Flow Optimization and effective utilization of compute/storage
  • Storage/Compute Analysis/Life Cycle Management
  • Use the available monitoring tools during the maintenance activities to suppress the alerts, collect information for troubleshooting
  • Create, review, update and maintain Standard Operating Procedures.

Associate Engineer

WIPRO INFOTECH.
hyd
10.2014 - 01.2018
  • Scholl of Business (ISB), Aurobindo Pharma, Microsoft in Hyderabad | IT Operations Office 365 Administrator
  • Identify process inefficiencies, recommend innovative uses of software functionality, implement solutions and train end-users
  • Provision in close cooperation with third party service provider an IT infrastructure that is suitable for the group to access
  • Responsible for communication of critical systems information
  • Ensure the infrastructure team is mitigating and managing infrastructure related risks
  • Ownership of various systems engineering projects related to systems infrastructure
  • Design, and roll out cloud and physical network and system improvements to ensure redundancy, high availability, and security
  • Cross-train infrastructure team members in areas of expertise
  • Work with systems and infrastructure manager and team to develop and implement infrastructure policies
  • Ensuring the security and efficiency of IT infrastructure
  • Capacity management/Budget planning
  • Infrastructure Operations Management
  • Develop Customized Infrastructure solutions for high-performance needs
  • Perform the Shift handovers
  • Designed solution architecture diagrams and created technical specs based up on the client requirements and implemented end to end cloud solutions for web applications hosting in the AWS cloud environment.

Junior Accountant

TVS LOGISTICS Services Ltd,
Bangalore
01.2012 - 01.2014
  • MOTORS Regional Warehouse-South (Commercial Vehicles Business Unit, Bangalore)
  • Troubleshoot various network issues affect solutions and collaborate with staff and outside vendors to resolve complex problems
  • Engineer, design and deploy wireless network services and solutions based on business, strategic, and technical requirements
  • Maintaining wireless network equipment, network management
  • Deploy solutions starting with the proof of concept and continuing through full deployment and support transition to Operations teams
  • Identify, recommend and lead continuous network infrastructure improvement efforts
  • Find and recommend new and innovative products, services and solutions
  • Disk Management and Access Management for Storage solution
  • Tickets Handling related to operational issues in Service Now
  • Respond to service, technical, and customer- relations questions on subjects such as features and repairs on current and discontinued products and options, based on customer entitlement
  • Keep up-to-date on competitive solutions, products, and services
  • Enable Infrastructure for Various Design Teams across organization to address Storage / Compute needs
  • Accomplished: Achieved “BEST PERFORMER” award for Q1 (2016

Education

BCA -

Sri - undefined

Krishnadevaraya Degree and PG College, Bhaskara Rao

Skills

undefined

Certification

Microsoft Certified: Azure Administrator Associate

Timeline

Microsoft Certified: Azure Administrator Associate

10-2022

Microsoft Certified: Azure Fundamentals

09-2022

Microsoft 365 Certified: Teams Administrator Associate

06-2022

Microsoft 365 Certified: Fundamentals

01-2022

Allyis Tech Mahindra
01.2022 - Current

2nd Line Support Engineer

TCS
06.2020 - 01.2022

Associate Engineer

TEKSKILLS PVT. LTD,
10.2018 - 01.2019

Associate Engineer

WIPRO INFOTECH.
10.2014 - 01.2018

Junior Accountant

TVS LOGISTICS Services Ltd,
01.2012 - 01.2014

BCA -

Sri - undefined

Krishnadevaraya Degree and PG College, Bhaskara Rao
V Bhaskara RaoSr Support Engineer