Summary
Overview
Work History
Skills
Certification
Education
Work Preference
Languages
Timeline

V DEERENDRA REDDY

Summary

Looking for a challenging role in a reputable organization to utilize my technical, database, and management skills for the growth of the organization as well as to enhance my knowledge about new and emerging trends.

Overview

9
9
years of professional experience
1
1
Certification
3
3
years of post-secondary education

Work History

Senior Consultant

Infosys Ltd
06.2023 - 12.2024
  • 4+ Years of experience using Google APIGEE Edge, troubleshooting and monitoring API proxies running on Google APIGEE using Trace tool
  • Good understanding of Google APIGEE Architecture
  • Helping stakeholders understand the usage of Apigee – the Google Cloud API Management
  • Platform
  • Recreating proxies, products and apps according to the customer facing issues to resolve at the earliest
  • Answered and triaged requests for assistance in order to provide top-notch support
  • Collaborated with developers, analysts and project managers to expedite incident resolutions
  • Installed, configured and provided ongoing configuration management for custom applications
  • Provided 24/7 support for web client-based applications, file and data feeds and batch processes to prevent impact to business
  • Monitored tasks of employees to assess information processing and performance to gauge business functions and inefficiencies.
  • Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.
  • Built strong relationships with clients through consistent communication and proactive problem-solving efforts.
  • Evaluated existing business processes, recommending improvements that led to increased operational efficiency.
  • Prioritized projects and project tasks depending upon key milestones and deadline dates.

Product Support Engineer

CA-One Tech Cloud
11.2021 - 05.2023
  • Maintained quality and accuracy from project implementation to delivery.
  • Collaborated with cross-functional teams to identify and resolve complex technical problems.
  • Produced engineering change orders, component requests and test procedures to support product redesign activity.
  • Delivered exceptional customer service through proactive communication and swift resolution of support tickets.

Software Engineer

Trigent Software Pvt. Ltd
03.2021 - 09.2021
  • Consistently met project deadlines by effectively managing time and prioritizing tasks according to importance.
  • Analyzed proposed technical solutions based on customer requirements.
  • Developed scalable and maintainable code, ensuring long-term stability of the software.
  • Collaborated with management, internal and development partners regarding software application design status and project progress.

Application Support Engineer

Indoc web Solutions Pvt. Ltd
02.2019 - 02.2021

Customer Support Engineer

Sysnet Global Technologies Pvt. Ltd
08.2017 - 01.2019

Customer Support Executive

Indoc web Solutions Pvt. Ltd
08.2015 - 07.2017

Skills

  • Knowledge on GCP
  • Web Services
  • Basics of JAVA
  • REST API
  • EDUCATION QUALIFICATION
  • Client: Google APIgee
  • Worked on POC of Google APIGEE innovative proxies and On-boarding API's
  • Used Google APIGEE Management APIs for CRUD operations
  • Configuring windows Google APIGEE servers using FTP and HTTP protocols
  • Using Google APIGEE configuration and logging and security
  • Configured Staging and Testing and Production environment for Google APIGEE Edge
  • Troubleshooting and monitoring API proxies running on Google APIGEE using Trace tool
  • Involved in the production support activities for every release
  • Client: FHN API Banking
  • Worked on enhancing existing APIs
  • Used Management API URLs for the operations done in service account
  • Developed APIs using OAuth V20 security policies in Apigee Edge
  • Register and assign roles to the user
  • Creating Custom Policies according to the requirement of the customer
  • Deliver using Continuous Delivery / Agile Methodology
  • Prepared design document for the service with request and response structures
  • Client: Indoc Web
  • Involved in troubleshooting various issues related to routers, message processor component
  • Involved in troubleshooting analytics and latency issues
  • Enthusiastic to learn more about cloud technologies
  • Had a good basic knowledge on Google cloud platform
  • This helped me learn problem solving and analytical skills
  • Client: United Breweries Ltd, Pride Application
  • Pride Application used by internal employees to book the orders from various clients
  • Attending the calls and guiding the users to use the application in proper way
  • Communicating with developers and users to triage the issues related to GPS issues, sync issues etc
  • Providing and delivering the devices and sim for the new users with the entire required configuration
  • Logging the tickets on behalf of the users with the vendor team for technical support for the device issues
  • Following up the user and the vendor team until the issue get resolved
  • Operations management

Certification

PROJECT DETAILS ◻ B.E. in Electronics and Instrumentation with CGPA of 7.68, in the year 2015. APIGEE Basics of UNIX

Education

B.E. - Electronics And Instrumentation Engineering

Adhiymaaan College of Engineering , Hosur
06.2012 - 05.2015

Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Flexible work hoursCompany CulturePersonal development programs

Languages

English
Intermediate (B1)
Telugu
Advanced (C1)

Timeline

Senior Consultant - Infosys Ltd
06.2023 - 12.2024
Product Support Engineer - CA-One Tech Cloud
11.2021 - 05.2023
Software Engineer - Trigent Software Pvt. Ltd
03.2021 - 09.2021
Application Support Engineer - Indoc web Solutions Pvt. Ltd
02.2019 - 02.2021
Customer Support Engineer - Sysnet Global Technologies Pvt. Ltd
08.2017 - 01.2019
Customer Support Executive - Indoc web Solutions Pvt. Ltd
08.2015 - 07.2017
Adhiymaaan College of Engineering - B.E., Electronics And Instrumentation Engineering
06.2012 - 05.2015

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V DEERENDRA REDDY