Ved Prakash
Katihar
Summary
Accomplished Branch Sales Manager at HDFC Bank, adept in financial analysis and customer relationship management. Elevated branch revenue significantly, leveraging investigative research and problem-solving skills. Excelled in creating favorable bank images through community involvement and maintaining high service quality standards. Proven track record in regulatory compliance and customer satisfaction at Mahindra and Mahindra Financial Services Limited.
Overview
8
8
years of professional experience
Work History
Branch Sales Manager
Hdfc Bank
01.2020 - Current
- Resolved customer complaints to maintain high level of satisfaction.
- Managed branch sales, customer service, finances and recordkeeping.
- Maintained involvement in community affairs to foster and promote favorable bank image and public trust.
- Increased branch revenue by Percentage% through Process.
Collections Executive
Mahindra and Mahindra Financial Services Limited
09.2016 - 01.2020
- Developed and documented collection procedures and policies to comply with government regulations.
- Investigated customer credit references and approved credit lines.
- Analyzed customer financial records to determine appropriate payment plan.
- Worked with customer to create debt repayment plan based on current financial condition.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
- Processed debtor payments and updated accounts to reflect new balance.
Education
Matriculation -
St. Xavier's Academy
MuzaffarpurIntermediate - Science
D S College
KatiharBachelor Of Communication Studies - Commerce
T M Bhagalpur University
BhagalpurSkills
- Data entry proficiency
- Goal oriented
- Investigative research
- Adjustment posting
- Organization skills
- Self motivation
- Customer relationship management
- Work Planning and Prioritization
- Regulatory compliance
- Service quality standards
- Documentation skills
- Goal setting
- Financial analysis
- Relationship building
- Problem-solving
Date of birth
5th January 1990
Hobbies
Singing, playing Chess And Cricket
Timeline
Branch Sales Manager
Hdfc Bank
01.2020 - Current
Collections Executive
Mahindra and Mahindra Financial Services Limited
09.2016 - 01.2020
Matriculation -
St. Xavier's Academy
Intermediate - Science
D S College
Bachelor Of Communication Studies - Commerce
T M Bhagalpur University
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