VED PRAKASH TRIPATHI

• Fleet Management & Optimization: Overseeing a fleet of hundreds of delivery partners, managing their daily attendance, and maintaining optimal fleet strength at dark stores (700-1200+ partners).
• Last-Mile Operations: Ensuring timely deliveries, handling live order emergencies, and controlling last-mile operational bottlenecks.
• Partner Onboarding & Training: Managing the end-to-end partner lifecycle, from recruiting to training and engaging with delivery partners.
• Performance & Churn Control: Monitoring daily performance metrics, reducing voluntary churn of delivery partners, and controlling absconders.
• Data Analysis & Reporting: Using data to analyze cluster-wise utilization, predicting surge requirements, and generating daily performance reports.
• On-Ground Execution: Daily visits to dark stores, conducting huddles with partners, and resolving on-ground issues to ensure smooth operations.

• Built strong customer relationships, providing ongoing service and support, including assisting with claims and maintaining customer records.
• Provided financial advice to customers, helping them make informed decisions about their insurance needs.
• Independently generated business and earned income through commission on policy sales, demonstrating strong sales acumen and customer service skills.

• Hire & Onboard Delivery riders for Dark Stores Source manpower locally & build strong rider pipeline.
• Check Store report as OTP, Bin to RTS, SLA & OTD Metrics & Vendor Management.
• Tracked and analyzed key performance indicators (KPIs) such as delivery efficiency, vehicle utilization, and energy consumption, implementing strategies to drive continuous improvement.
• Solve all ground issues like rider’s app, delivery problem & Location Issues etc.
• Supported Regional Manager in expansion efforts, contributing to strategic planning and successful hiring initiatives.

• Managed end-to-end last-mile delivery operations for clients like Blinkit, Zomato, Porter, and BigBasket, ensuring timely and efficient product delivery.
• Lead and trained a team of delivery drivers and support staff on EV-specific protocols, enhancing team capabilities and efficiency.
• Time management and discipline.
• Lineup Morning & Evening Call.

• Lead and trained a team of delivery drivers and support staff on EV-specific protocols, enhancing team capabilities and efficiency.
• Time management and discipline.
• Managed end-to-end last-mile delivery operations for clients like Blinkit, Zomato, Porter, and BigBasket, ensuring timely and efficient product delivery.

• Tracking Amazon Delivery Fetchers DSR,PSR, & Bad Scan Propper Guide to Delivery.
• Managed end-to-end last-mile delivery operations for clients Amazon ensuring timely and efficient product delivery.

• Ensured that all Field Executives and Promoters consistently met daily sales targets in accordance with company guidelines.
• Rider Hiring For EV Platform.

• Contributed to the assembly line production of vehicles, utilizing automated machinery, robotics, and skilled human labor.
• Performed tasks such as fitting parts on the assembly line (e.g., headlamps, auto gear shift components) and conducting quality checks to ensure adherence to standards.
• Assembled general items such as Seat Covers, Car Covers, Mats, Air Purifiers, Dashcams, Steering Wheel Covers.

Orchestrated opening of basic savings bank deposit accounts (BSBDA) for new customers, incorporating detailed completion of KYC (Know Your Customer) requirements.

cash transactions: executing small-value cash deposits and withdrawals (up to limit per transaction/day) at kiosk.

Administered AEPS services to manage cash-in/cash-out transactions and provide balance inquiries and mini statements.

Executed loan applications and managed repayment collections successfully. Established recurring deposit (RD) and fixed deposit (FD) accounts to meet client needs. Oversaw loan servicing to maintain adherence to policies and timely transactions. Enhanced customer interactions by facilitating efficient RD and FD account openings.

government schemes: assisting customers with enrollment in social security schemes including Pradhan Mantri Jan Dhan Yojana (PMJDY), Pradhan Mantri Suraksha Bima Yojana (PMSBY), and Atal Pension Yojana (APY).

Promoted financial literacy among villagers by providing education on saving strategies. Developed awareness programs for financial products through community engagement activities. Executed promotional initiatives to encourage participation in financial education.

Orchestrated digital operations with micro ATMs, POS machines, and biometric devices for transaction execution, ensuring delivery of solely system-generated slips.

recovery of loans: aiding base branch in collection of dues/loans from customers across operational area.

reporting & compliance: following KYC AML (anti-money laundering) standards and managing documentation for auditing by link.