Summary
Overview
Work History
Education
Accomplishments
Personal Information
Timeline
Generic
VED PRATAP

VED PRATAP

New Delhi

Summary

To be a successful professional in the corporate world & to develop business management& employee management skills.

Overview

18
18
years of professional experience
2
2
Languages

Work History

Assistant Manager - Human Resources (HRBP)

IGT Solutions
12.2024 - 06.2025
  • Foster strong relationships with managers, teams, and business leaders to gain a clear understanding of their goals and challenges, and work collaboratively to develop and implement effective solutions.
  • Provide guidance on HR functions, develop and implement HR strategies, and help manage employee relations.
  • Key responsible to ensure HR practices support the overall business goals and strategies.
  • End to end contribute to and help implement HR strategies that support business needs.
  • Key role player in organizational changes and development initiatives.
  • Manages relationships with various stakeholders, including senior leadership, managers, and employees.
  • Supporting in implement and manage performance management systems, including performance appraisals and KRA sign-offs.
  • Focused on creating a positive work environment and improving employee engagement.
  • Handling employee relations matters, resolving conflicts and ensuring fair treatment.
  • Ensure HR practices comply with relevant laws and regulations specially for fraud investigations.
  • Analyze HR data to identify trends, make recommendations, and inform decision-making.
  • Develop and implement strategies to improve employee retention.
  • NHT Batch connects and expectation settings as per the culture of IGT.
  • Provides guidance and coaching to managers and employees on HR-related matters.
  • Involved in managing organizational change initiatives.

Assistant Manager - Human Resources

Concentrix Daksh Service India Pvt. Ltd
01.2022 - 12.2024
  • Well-equipped in understanding the current business requirements &can share the curated wellbeing desired proposal with artifacts at account level, internal & top business leaders.
  • Central Wellness Dashboard - Monthly, quarterly, and as required for leadership review.
  • Ability to handle large data size and execute complex reporting both in excel and PowerPoint presentation.
  • Articulate the benefits of psychometric analysis (BRCS, PSS, AWS & many more.) in the current process to find the stress, resilience and wellness health of the employees.
  • Well verse with deploying advance excel formulae and showing their graphical representation, purchase order management and stock handling.
  • Highly Proficient in Microsoft Office tools like (excel, word, PowerPoint, forms and one note, streams, power apps.
  • Expertise in data extraction and analysis when data is available in different tools/ platforms (SharePoint, CRM Tools, Google Sheets, etc.)
  • Well verse in terms of ability to identify wellbeing gaps and automation opportunities via psychometric analysis, one on one and connects.
  • Effective in collaboration and teamwork, Adaptable and flexible, Presentation skills.
  • Drive onsite Wellness events like Health Camp, Corporate talks, end to end wellbeing events.
  • Liaise with EAP provider to utilize and promote mental, physical, and financial wellbeing resources & also in purchase order (COUPA) & Account payable (INOVICING).
  • Support end to end management to run monthly well-being central calendar across career levels, proposing quarterly and yearly budgets across sites.
  • Undertake general tasks such as managing events, purchase orders, or other requirements.
  • Purchase order management for all vendors and well-being products and can work on tools like Coupa with the Accounts Payable teams for invoice management.
  • Leverage internally certified Mental Wellness Partner Trainers to create Mental Wellness Partners resource pool and facilitate the training batches to cover Manager Segment.
  • Consultant and collaborate with internal and external stakeholders or vendors to design and run programs to improve employee well-being (onsite & virtual).
  • Actively promote Global Well-being initiatives and projects.
  • Support end to end management to run monthly well-being central calendar across career levels and sites.

Assistant Manager - Human Resources (Content Moderation)

Concentrix Daksh Service India Pvt. Ltd
10.2019 - 12.2022
  • Execute the plan worked out with the Chief Wellness Officer at the respective location.
  • Work with a 'health team' of vendors, brokers and consultants to execute the agreed program for the organization/Business.
  • Track the hours and type of Wellness spent at each LOB at an executive level.
  • Report on health outcomes of members.
  • Measure the Input and Output of the Wellness Programs.
  • Highly employee centric approach.
  • Manage or oversee fitness or recreation facilities, ensuring safe and clean facilities and equipment.
  • Conduct opinion surveys or needs assessments on floors.
  • Evaluate program effectiveness.
  • Maintain personnel records.
  • Execute fitness or wellness classes, such as yoga, meditation, aerobics, strength training, or aquatics, ensuring a diversity of class offerings.
  • Collect Feedback for enhancing wellness programs.
  • Track attendance, participation, or performance data related to wellness events.
  • Train employees on environmental awareness, conservation, or safety topics.
  • Conduct or facilitate training sessions or seminars for wellness and fitness staff.
  • Analyze data to ensure informed decision-making regarding personnel.
  • Organize and oversee events such as organized runs or walks.
  • Work closely with delivery teams to ensure active participation for wellness programs.
  • Support the site in creating a culture where staff wellness is paramount.

Lead Process Trainer - Training

Concentrix Daksh Service India Pvt. Ltd
04.2014 - 10.2019
  • Responsible for day-to-day functional direction of associates within the program training including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations.
  • Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom / virtual environment.
  • Prepare and present training materials through virtual / classroom learning, hands on demonstrations, and supporting activities.
  • Accountable for achieving individual training performance metrics.
  • Support and partner with Operations to transition of associates from training to production environment, ensuring competency levels meet business needs (where required).
  • Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations.
  • Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients.
  • Support Instructional Design team in designing and developing training materials for various instructional delivery methods including computer-based training, interactive, virtual / classroom training, and written job aids.
  • Measure the effectiveness of training programs using various feedback methods -focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation.

Lead - Operations

Concentrix Daksh Service India Pvt. Ltd
11.2012 - 04.2014
  • Ensuring compliance of monthly Process targets by incorporating innovative practices and continuous follow up.
  • Coordinating with fellow team leaders in directing their focus on Key Result Areas of the Program and assisting them in improving performance level of the agents.
  • Maintaining high and healthy standard of competition amongst Coaches and work on their development and job enrichment with an objective to develop future, competent Team Leaders.
  • Curbing down attrition rate within the team by ensuring a high awareness of development and progress of the program amongst the agents and increase their focus on growth opportunities.
  • Coordinating with 'Training' and 'Quality' departments to identify training needs of the agents on shop floor and training and working towards closing the gaps.
  • Managing the practice & final simulation calls for the trainees to ensure that they are ready to join operations.
  • Focusing closely on the transition phase of the trainees and to ensure acceptable Quality standards upon completion of the same.
  • Hire customer care executives for the program in coordination with the HR department.

Sr. Associate - Operations

John Keels Holding
10.2007 - 05.2011
  • Coordinating with Operations teams in directing their focus on Key Result Areas of the Process and assisting them in improving performance.
  • Suggesting & reviewing new methods & procedures with the client during the planning stage & implementing them upon finalization.
  • Ensuring timely process specific information downloads to the Teams on various changes and developments as received by the client.
  • Designing standard scripts to be followed by the agents taking calls to ensure consistency of communication.
  • Regular interaction with the clients with regards to the call handling skills and improving customer satisfaction.
  • Conducting 'Data Privacy, Information & Cyber Security, Continuity, Fraud Prevention & Physical Security Education' training module for new hires and existing agents.
  • Well tune in interdepartmental coordination & communication at all levels.
  • Ensuring compliance of Monthly Process targets by incorporating innovative practices and continuous follow up.
  • Quality monitoring, compliance audit, FMEA audit and Sales for different project.
  • Troubleshooting of ISP Support of HUGHESNET IN U.S.
  • Well versed with configuring of various email clients in computer.

Education

Bachelor of Arts - English (Hons.)

T.M.B.U University

12th Passed - undefined

BIEC Board Patna

10th Passed - undefined

ICSE Board New Delhi

Accomplishments

  • Certified Mental Health First Aider on Suicide Prevention - MHFA, India
  • Certified Mental Health Wellness Partner - Global Wellbeing Leader CNX
  • Certified T3 Trainer by the Concentrix Training Team
  • Certification of Recognition (North Training & Quality) - 06/01/18
  • Well aware of All the tax system of US, Canada, UK & Australia
  • Received Top Talent Award for 2014
  • Participated in 7 Habits of Highly Effective People training
  • Recipient of 'Best Customer Service' in 01/2013 (3 months of joining)
  • Well versed with changing of file extension, setting up multiuser network & Online Banking in Quick books
  • Well versed with the technical troubleshooting of US based Accounting Software Quick books

Personal Information

  • Father's Name: Late Ashok Kumar Jha
  • Date of Birth: 04/16/85
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Timeline

Assistant Manager - Human Resources (HRBP)

IGT Solutions
12.2024 - 06.2025

Assistant Manager - Human Resources

Concentrix Daksh Service India Pvt. Ltd
01.2022 - 12.2024

Assistant Manager - Human Resources (Content Moderation)

Concentrix Daksh Service India Pvt. Ltd
10.2019 - 12.2022

Lead Process Trainer - Training

Concentrix Daksh Service India Pvt. Ltd
04.2014 - 10.2019

Lead - Operations

Concentrix Daksh Service India Pvt. Ltd
11.2012 - 04.2014

Sr. Associate - Operations

John Keels Holding
10.2007 - 05.2011

Bachelor of Arts - English (Hons.)

T.M.B.U University

12th Passed - undefined

BIEC Board Patna

10th Passed - undefined

ICSE Board New Delhi

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