VEDA REGHUTHAMAN

● Develop and implement comprehensive GTM strategies to drive market penetration and revenue growth.

● Collaborate with marketing, product, and support teams to deliver tailored solutions that meet client needs.

● Prepare and present sales forecasts, reports, and KPIs to senior management.

● Utilized CRM software to track customer data, interactions, and activity, resulting in improved customer service

● Built strong relationships with key customers and stakeholders, resulting in repeat business and referrals

● Conducted market research and analyses to identify new business opportunities and trends

● Conducted regular customer reviews and follow-ups to ensure customer satisfaction and identify areas for improvement

● Developed and maintained relationships with key clients by providing personalized service, resulting in increase in customer loyalty and satisfaction

● Generated new business leads through cold calling and networking, resulting in increase in new client acquisition

Lead and mentor junior sales team members, fostering a collaborative and high-performance culture.

• Actively participated in networking events within the industry, expanding professional connections and generating leads.

● Managed a diverse client portfolio, providing exceptional service and support.

● Conducted regular client meetings to understand needs and provide tailored solutions.

● Follow Standard Operating Procedures to create and maintain individual reports according to client specifications, verification of all reports before delivery to the client, on a weekly and monthly basis.

● Research, analyse and respond to client questions concerning the contents of their deliverables.

● Ability to work with a team and independently to build, establish and maintain effective business relationships with clients to proactively support their needs as their day-to-day contact

● Resolved customer issues and complaints quickly and professionally, resulting in customer satisfaction.

● Managed customer accounts, ensuring that billing and payment information was accurate and up to date.

● Collaborated with cross-functional teams to develop and implement innovative customer service strategies.

● Developed customer service training materials and conducted workshops, resulting in improved customer service competency.

● Consistently achieved and exceeded sales quotas, earning recognition as a top performer.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.

• Handling queries and interaction with the other team for resolution of the same
• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
• Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
• Enhanced team productivity by streamlining communication and implementing efficient project management tools.
• Developed and implemented strategies to increase customer satisfaction and engagement.
• Analyzed customer data to identify trends and anticipate customer needs.
• Improved reporting accuracy, implementing new data management system.
• Increased customer satisfaction with thorough product demonstrations and personalized advice.

• Working on an Srilanka based project associated with IQVIA
• Actively participated in brainstorming sessions for concept development and idea generation, bringing fresh perspectives to established processes.
• Applied problem-solving skills to resolve unexpected challenges that arose during ongoing projects swiftly and efficiently.
• Produced professional reports, documents and presentations for project needs.
• Collaborated with team members to develop innovative solutions, resulting in increased overall project effectiveness.
• Supported project managers in monitoring project progress, maintaining up-to-date documentation and reports.