Summary
Overview
Work History
Education
Skills
Accomplishments
LinkedIn
Languages
Timeline
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Vedakala Nallani

Hyderabad

Summary

Personable and dedicated Customer Service Representative with extensive experience in Business Operations. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Customer Experience Associate

Amazon
Hyderabad
01.2020 - Current
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered incoming calls, emails, and chats in a timely manner.
  • Resolved customer complaints quickly and professionally using Troubleshooting and SIM Ticketing.
  • Developed strategies to increase customer loyalty and retention rates.
  • Collaborated with other departments to ensure customer needs were met efficiently using Salesforce.
  • Led off-site customer support ensuring the effortless maintenance and repair of amazon components by dispatching technician using Service-now Work orders.
  • Ensured compliance with company policies regarding refunds, sales reports and Amazon devices.
  • Participated in training sessions related to new products or services offered by the company.
  • Developed comprehensive procedures for handling escalated issues efficiently.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Mentored junior team members and managed employee relationships.

Education

Bachelors Of Technology -

Devineni Venkataramana MIC College of Engg & Tech
Vijaywada, India
06.2018

Skills

  • Trouble shooting
  • Remote Maintenance
  • De-Escalation Techniques
  • Customer Service
  • Inbound Call Management
  • Inbound and Outbound Calling
  • Cross-Functional Collaboration
  • Complaint Resolution
  • Refund Processing
  • Relationship Building
  • Salesforce CRM

Accomplishments

  • Best Employee of the year Award(2021-2022)
  • Best SME of the year Award(2022-2023)

LinkedIn

https://www.linkedin.com/in/nallani-vedakala-a3810a171?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=ios_app

Languages

  • English
  • Hindi
  • Telugu

Timeline

Customer Experience Associate

Amazon
01.2020 - Current

Bachelors Of Technology -

Devineni Venkataramana MIC College of Engg & Tech

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Vedakala Nallani