Vedant Jaiswal
Pune
Summary
Results-driven Hospitality professional with 8 years of comprehensive experience in guest management, organizational leadership, and large scale event operations. Proven ability to enhance guest experience through effective communication, strategic administration and team leadership within multinational environments.
Overview
4
4
years of professional experience
Work History
Administrative Executive
Tata Consultancy Services
09.2024 - Current
- Schedule and confirm client visits, ensuring alignment with stakeholders. Prepare itineraries, meeting agendas, arrange travel, accommodation for visiting clients and coordinate with security for visitor access and compliance.
- Organize and direct corporate events, client workshops, and town hall events. Ensure venue booking, vendor coordination, and logistics are taken care of.
- Maintain records of client visits, reports, and feedback for future improvements.
- Track budgets and expenses related to client visits and events.
- Supervise the day-to-day operations of the office canteen, ensuring that hygiene and food quality standards are met. Conduct Monthly Cafeteria Committee meetings to discuss food quality, vendor performance, and employee concerns.
- Led end-to-end cafeteria vendor transition process, ensuring minimal disruption to daily operations and maintaining service quality.
- Managed vendor evaluation, selection, and onboarding, aligning food service offerings with organizational needs and employee expectations.
- Oversee the upkeep, repair and maintenance of gym equipment’s and facilities, Plan fitness program, wellness activities and employee engagement sessions.
Duty Manager
Accenture (JLL)
03.2023 - 09.2024
- Supervising the security operations of three buildings, which includes two distinct security leads.
- Supervising day-to-day facility operations involves overseeing the maintenance, security, and overall functioning of a building or facility, including managing utilities, coordinating maintenance schedules, and ensuring compliance with safety regulation.
- Meetup with the vendor's partner to discuss monthly KPIs, SLAs, and scorecards.
- Conducted a fire evacuation drill half-yearly with the fire safety evacuation team.
- Provided fire hydrant training and emergency training to employees, TPV staff, vendor partners, workplace teams.
- Conducting penetration and validation tests monthly.
- Preparation and readiness of Audit artifacts for the auditor, as well as resolution of any incoming queries. Audit Attended - ISO 27001, ISO 23001, ISO 20001, ISO 14000, and internal project audit.
Duty Manager
The Living Adventure by Accor
04.2022 - 01.2023
- A Global Sports Events (FIFA World Cup 2022) in Qatar successfully managed 660 properties, including hotels, villas, and building apartments, which had 66,800 rooms, with a team of 13,000 team members from 77 nationalities and 1 Million guest nights managed by 1 entity during such a significant event.
- Ensured the smooth execution of guest accommodations, from check-in to departure, across multiple properties.
- Oversaw a multicultural team, aligning efforts to maintain world-class hospitality standards.
- Implemented and monitored SOP’s for Check-in, Checkout, Room service, Guest complaint handling.
- Conduct room inspections to ensure cleanliness, safety, and service standards are met.
- Supervise and support front office staff, housekeeping, security, and other operational teams.
- Conducted staff briefings and shift handovers for smooth operational transitions.
Front office Executive
Marriott International Hotels
10.2021 - 02.2022
Front office Executive
Lemon Tree Hotels & Resorts
01.2021 - 10.2021
Education
Bachelor of Arts (BA) -
Swami Vivekananda Institute of Hotel Management
No Degree - Diploma In Hotel Management
Sonnet Hospitality Management Academy
JamshedpurSkills
- Customer Experience
- Communication
- Administrative Skills
- Multinational Workforce Leadership
- Vendor Management
INTERNSHIPS
- Industrial trainee Oakwood Residence Whitefield Bangalore, India, Bengaluru
- Industrial trainee Club Mahindra Kumbhalgarh, India, Udaipur
Timeline
Administrative Executive
Tata Consultancy Services
09.2024 - Current
Duty Manager
Accenture (JLL)
03.2023 - 09.2024
Duty Manager
The Living Adventure by Accor
04.2022 - 01.2023
Front office Executive
Marriott International Hotels
10.2021 - 02.2022
Front office Executive
Lemon Tree Hotels & Resorts
01.2021 - 10.2021
Bachelor of Arts (BA) -
Swami Vivekananda Institute of Hotel Management
No Degree - Diploma In Hotel Management
Sonnet Hospitality Management Academy
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