Vedant Kapoor

• Actively lead as a Night Manager, overseeing the operations and functioning of all departments while serving as the primary point of contact for the organization.
• Manage daily front office operations, including guest relations and room management.
• Over-looking weekly duty-roster for staff across all sub departments.
• Skilled in managing reservations while optimizing inventory control and maximizing revenue generation.
• Handle monetary responsibilities, controlling expenses and maximizing revenue.
• Handling departmental cost and procurement in align with the budget.
• Actively engage in staff development as a departmental trainer.
• Proficient in engaging VIP guests during check-ins and ensuring swift resolution of complaints to consistently achieve guest satisfaction.
• Ensured departmental targets, including Hysat, ESR, ESP, and incremental revenue, are consistently achieved in line with set goals.
• Led staff development initiatives by overseeing Individual Development Plans (IDPs), conducting regular coaching sessions, and fostering a culture of continuous learning and professional growth across the team.
• Serve as Acting Head of Department during the HOD's absence, acting as the primary point of contact for the General Manager and Director of Operations.

Assistant Manager Front Office Cycle-

• Prepared and updated work schedules according to the anticipated occupancy levels and changing workload ensuring coverage for all shifts.
• Assessed personnel performances and staff productivity, while creating team building exercises. Ensured staff had all the tools at their disposal to carry out their duties.
• Assisted in training process of new employees, conducted performance reviews.
• Over-looked all sub department at Front office and leading a team of 20 employees, ensuring all are aligned to the expectations of organizations.

Team Leader Cycle-

• Lead a team of more than 15 associates, while effectively managing all areas of the front office department.
• Worked with Front Office manager and associates to meet or exceed department and hotel goals. Ensured compliance with Brand Operating standards to maintain brand integrity.
• Collaborated with other departments to ensure smooth
• Co-ordination and adherence to established standards, policies and procedures.
• Assisted front desk manager to perform regular inventory of supplies and materials.

• Performing all duties related to the front desk. Processing all types of payment and handling foreign currency.
• Managing room availability and offering up-sells where possible.
• Resolving all guest complaints ensuring guest satisfaction at all times.
• Liaising with other departments such as housekeeping, engineering and food and beverage in relation to guest requests and issues ensuring quick resolution.
• Handling all guest interactions with the highest level of professionalism and accommodating special requests whenever possible.
• Reconciling all transactions at the close of each shift.
• Providing guests with tailored recommendations about local attractions.