Vedant Panda

• Efficiently work with customers to ensure deployment, onboarding, user adoption, retention and overall success.
• Track accounts to identify churn risk and work proactively to eliminate that risk.
• Identify opportunities for upselling or cross-selling products/services to existing clients.
• Nurtured long-term partnerships by maintaining open lines of communication and providing consistent support.
• Work closely with various departments such as sales, billing, and IT to maintain account health.
• Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
• Analyzed customer data to identify trends and develop strategies to improve customer success metrics.

• End to End Client-Centric Approach of Business Development.
• Handling Source Channel, Operations & lead conversion of metro cities.
• Leading a team of 8 BDA's to ensure the seamless surgical experience is provided & training new recruits.
• Understand Customer profiles & problems to explain the benefits of our services.
• Handling escalations as well as customer retention.
• Working with the Tech team to develop and improve our in-house Application as well as lead management system interface.

• Managing sales and marketing teams to generate leads/opportunities/appointments through a variety of integrated strategic tactics for our client's Software and hardware products.
• Contacting new prospects and building relationships through outbound prospecting and marketing activity - digital and social media, events, campaigns, queries, email, webinars, etc - ultimately converting these to sales-qualified opportunities.
• Handling Lead generation and conversion.

• Pitching products and explanations of Features, Advantages, and Benefits.
• Arrange business meetings with prospective clients & build and maintain relationships with clients and continuous service.
• Generation of Leads through Market Research, Cold Calling and Meetings.
• Performing counseling and career guidance for students.

Relevant Coursework:

• Foundations of Digital Marketing and E-commerce
• Attract and Engage Customers with Digital Marketing (14 hours)
• From Likes to Leads: Interact with Customers Online
• Think Outside the Inbox: Email Marketing
• Assess for Success: Marketing Analytics and Measurement Make the Sale: Build, Launch, and Manage E-commerce Stores
• Satisfaction Guaranteed: Develop Customer Loyalty Online

• In-house extensive training
• GPA: 8.5 CGPA