Vedarajan R
Pune
Summary
Strategic Customer Service Supervisor with expertise in demand forecasting and key performance indicators. Specializes in revenue analysis and conflict resolution, driving timely deliveries and enhancing customer satisfaction. Managed teams effectively to achieve revenue growth while optimizing supply chain operations.
Overview
14
14
years of professional experience
Work History
Customer Service Supervisor II
TE Connectivity India Pvt Ltd
Pune
07.2021 - Current
- Leading the Customer service team for India plants,having potential of around 150M$/year .
- Responsible in reaching monthly revenue targets against the S&OP -Customer demand .
- Managed the rolling demand and forecast analysis for customers in both export and domestic markets.
- Ensuring timely deliveries to all the Customers by aligning the planning & production team .
- Shortage management and proactive discussions with Customers during crisis with alternate options , thereby ensuring smooth supplies .
- Managed team and distributed workload based on customer category and historical revenue trends.
- Defining clear and measurable KPIs to the team and timely review of the status and progress .
Senior Engineer-Imports
Lucas TVS Limited
Chennai
02.2019 - 07.2021
- Planned material requirements and aligned ordering and movements from overseas suppliers to meet production schedules.
- Managed order to cash process, ensuring timely deliveries and customer satisfaction.
- Managed inventory, maintaining optimal stock levels as defined by management.
Subject Matter Expert-Procurement
Flextronics Technologies India Pvt Ltd
Chennai
11.2014 - 01.2019
- Order Management by executing MRP on a weekly basis.
- Push out/ pulling in the delivery schedules as per the production requirement to have correct inventory at the right time.
- Escalated unconfirmed orders to enhance delivery coordination with production requirements.
Senior Engineer-Imports
Sundaram Brake Linings Ltd
Chennai
05.2012 - 10.2014
- Oversaw supply chain activities from supplier development to payment reconciliation for imports and indigenous requirements, ensuring alignment with operational needs.
- Monthly Presentations on Inventory trend, Impact on material cost due to exchange rate fluctuations, Price Index,Material consumption trend.
GET
Lucas Indian Service
Chennai
10.2011 - 05.2012
- Fault Diagnosis in vehicles regarding FIE functionality
- Served FIE pumps and injection nozzles
- After sales activities for Fuel injection equipment (FIE) manufactured by Delphi-TVS Spares & parts management across centers located in India
Education
PGDSCM - Supply Chain Management
Symbiosis Centre For Distance Learning
Pune01-2015
Bachelor of Engineering - Mechanical
Sri Chandrasekharendra Saraswathi Mahavidyalaya
Enathur,Kanchipuram01-2011
Skills
- Customer relationship management
- Purchasing and procurement
- Team management
- Conflict resolution
- Revenue forecasting
- Demand planning
- Order management
- Critical thinking
- Customer service excellence
Accomplishments
Annual Performance Award -Business Value Creation FY2024
Timeline
Customer Service Supervisor II
TE Connectivity India Pvt Ltd
07.2021 - Current
Senior Engineer-Imports
Lucas TVS Limited
02.2019 - 07.2021
Subject Matter Expert-Procurement
Flextronics Technologies India Pvt Ltd
11.2014 - 01.2019
Senior Engineer-Imports
Sundaram Brake Linings Ltd
05.2012 - 10.2014
GET
Lucas Indian Service
10.2011 - 05.2012
PGDSCM - Supply Chain Management
Symbiosis Centre For Distance Learning
Bachelor of Engineering - Mechanical
Sri Chandrasekharendra Saraswathi Mahavidyalaya